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Live track link doesn't work (BUG) > Fixed (Resolution << Ref: 22665795K1 >> <Q#:1000352>)

ArionK
over 2 years ago

The hyperlink contained in the email received to follow someone's activity doesn't work.

  • 0 over 2 years ago in reply to ArionK

    What I did to make the links in the old mails work was to delete the mail and then open it again in the bin. It probably also works if you move it out of bin and open it again. It seems like it needs to be reloaded in some way.

  • 0 over 2 years ago in reply to e7andy

    Yes, I've just noted the same while playing around, but this only circumnavigates the existing problem. The hyperlink should be working as it was designed initially.

  • 0 over 2 years ago in reply to ArionK

    Gmail is causing this issue so bug report it to them. Clicking "Looks safe" should enable all links. The links are there in the original mail.

    It might be a good idea to also send it to Garmin Support and tell them what Gmail is doing and that the "Looks safe" button isn't working as it should. Garmin can then report that to Gmail, but there are not guarantees for that.

  • +1 over 2 years ago in reply to e7andy

    Report submitted to Gmail and Garmin US as well. I'll update this thread if I have any updates or solutions.

    Update Aug18, 2022: Confirmation received from Garmin support this issue was fixed. Tested it and it works as expected WrenchHammer

    Update Aug12, 2022: The ticket was transferred to the Garmin engineering team.

    Update Aug10, 2022: Ticket Ref:22580707K1 opened by Garmin Outdoor Product Support. 

  • 0 over 2 years ago in reply to ArionK

    Gmail does not care about any such reports, and Garmin likely also not. It is an intentionally designed feature, and it is user-controllable - you can fix it by proper handling of the messages and by the settings. Read some tips what you should do, for example here: Gmail: This Message Seems Dangerous - Technipages 

  • 0 over 2 years ago in reply to trux

     Thanks trux, but I already tried most if not all those tips in the article to have resolved this. Unfortunately, the issue remains.

    1. Clicked within Gmail on looks safe.

    2. Scan my emails.

    3. Created a never send to spam filter.

    4. Added [email protected] to my contact list to have it white listed.

    5. Marked it as spam and de-mark it to have it whitelisted. 

  • 0 over 2 years ago in reply to ArionK

    When I start a new LiveTrack now everything works as it should. All I needed to do was to click Looks Safe in 2 emails.

  • 0 over 2 years ago in reply to ArionK

    Also try marking one message as spam, and then marking it back as safe / "never spam" - it is one of the tips in the document too. Personally, I never saw the warning - though, I always had Garmin in the safe-senders list.

  • 0 over 2 years ago in reply to e7andy

    Believe me, I and my family members involved in the testing clicked on many times today on "Looks Safe", but that didn't bring the results you see. Each family member (2) and myself received a minimum of 5 notification emails where we all clicked on "Looks Safe".

    Currently in my use case Live track = Safety feature = my @ss

  • 0 over 2 years ago in reply to trux

    Thx, I forgot to include that, but I definitely tried that as well... going to update my previous post to include it.