Garmin Connect Badges Not Being Awarded

Thank you for the ongoing discussion regarding the new badges. We have been following these discussions and are investigating why some badges have not been awarded as expected.

We have created this thread to track reports of badges not displaying in accounts. Please post here if you did not receive a badge as expected, and provide:

  • Badge Type
  • Link to the activity (Privacy set to Everyone)
  • Any other details (such as social media platform you shared an activity to or linked your account with)
  • Do we have permission to view your account data while investigating this issue through our Administrative Tools (Yes/No)?

If you have previously posted about a badge not being awarded, thank you for doing so and there is no need to post again about that specific badge. We are investigating each of those reports and will reach out with any new information individually. We request that posts in this thread be saved for NEW reports of badges not being awarded to aid us in tracking these appropriately.

Thank you for the continued discussion and your cooperation is greatly appreciated.

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06/19/2018: A new update has been posted here.

Parents
  • I completed the Gamin September weekend 5k on September 12th and did not receive the badge. Why not?

    Hard to tell, because you did not make the Acticvity visible for Everyone, so we cannot see it. There are several conditions:

    • you have to have explicitely joined the September Weekend 5k Challenge (on the Challeges page) before doing the run.
    • your run must be recorded by a Garmin device. Imported or manually enterred activities do not count
    • and of course, the date and the distance must match the conditons too, but I guess you know that
    • it must be a Running Activity
Reply
  • I completed the Gamin September weekend 5k on September 12th and did not receive the badge. Why not?

    Hard to tell, because you did not make the Acticvity visible for Everyone, so we cannot see it. There are several conditions:

    • you have to have explicitely joined the September Weekend 5k Challenge (on the Challeges page) before doing the run.
    • your run must be recorded by a Garmin device. Imported or manually enterred activities do not count
    • and of course, the date and the distance must match the conditons too, but I guess you know that
    • it must be a Running Activity
Children
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