Garmin Connect Badges Not Being Awarded

Thank you for the ongoing discussion regarding the new badges. We have been following these discussions and are investigating why some badges have not been awarded as expected.

We have created this thread to track reports of badges not displaying in accounts. Please post here if you did not receive a badge as expected, and provide:

  • Badge Type
  • Link to the activity (Privacy set to Everyone)
  • Any other details (such as social media platform you shared an activity to or linked your account with)
  • Do we have permission to view your account data while investigating this issue through our Administrative Tools (Yes/No)?

If you have previously posted about a badge not being awarded, thank you for doing so and there is no need to post again about that specific badge. We are investigating each of those reports and will reach out with any new information individually. We request that posts in this thread be saved for NEW reports of badges not being awarded to aid us in tracking these appropriately.

Thank you for the continued discussion and your cooperation is greatly appreciated.

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06/19/2018: A new update has been posted here.

Parents
  • here is some software bug in Garmin Connect after transferring my old activities from Nike+ App

    Possible. Report it to Garmin Support and let them investigate it. As for now, nobody else reported a similar problem here on the user forum. Everyone who had problems with the Major Miles challenge badge, either did not join the challenge, or editing/resaving the activities made them counted again. So if it does not work for you, the only remaining posibility, as far as I can see, is contating the Support.

Reply
  • here is some software bug in Garmin Connect after transferring my old activities from Nike+ App

    Possible. Report it to Garmin Support and let them investigate it. As for now, nobody else reported a similar problem here on the user forum. Everyone who had problems with the Major Miles challenge badge, either did not join the challenge, or editing/resaving the activities made them counted again. So if it does not work for you, the only remaining posibility, as far as I can see, is contating the Support.

Children
  • here is some software bug in Garmin Connect after transferring my old activities from Nike+ App

    Possible. Report it to Garmin Support and let them investigate it. As for now, nobody else reported a similar problem here on the user forum. Everyone who had problems with the Major Miles challenge badge, either did not join the challenge, or editing/resaving the activities made them counted again. So if it does not work for you, the only remaining posibility, as far as I can see, is contating the Support.

    I earned the badge. I left the challenge and rejoined again. Thanks