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Activity won't upload to Garmin Connect

ehogkvist
over 7 years ago
The last two days I've been having troubles uploading my activities to Garmin Connect. I get the usual message that syncing is complete, but the activity does not show on Garmin Connect. The activity from two days ago disappeared from my Fenix 3 activity history after syncing as well, but the activity from yesterday is still there. Any ideas what the issue might be and how to solve it?
  • 0 over 4 years ago in reply to Former Member

    If the synchronisation seems to be working properly (sync circle closing and turning green), but not all the data is appearing in your account, then it very probably means that your device is associated with multiple accounts. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one.

    Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

  • 0 over 4 years ago in reply to trux

    Hi Trux

    It does seem that I have multiple watches linked to the same account (see attachment please). I deleted the older one but the data did not get consolidated. I did sign out of Garmin Connect website and the Garmin Connect app and signed in again. The data still shows the 9087 steps for the 18th of June.

    Did you mean the future data will be synced and tracked accurately from hereon but past data is lost?

    Thanks!

    Regards,

    Reema

  • 0 over 4 years ago in reply to Reema
    Reema said:
    It does seem that I have multiple watches linked to the same account

    Having multiple devices under the same account is not a problem. The problem is when you have the same device registered with several accounts.As I wrote, it easily happens when you mistakenly sign up for a new account instead of signing in into the old one, for example when you reinstall the app, or when you install it on a new phone. Also using the device with multiple phones, or with a phone and with a tablet may have similar consequences.

    Follow carefully the insturctions form the Support document, and hopefully it gets better. If not, the problem may be deeper, and you may need to contact the Support for the assistance.

  • 0 over 4 years ago in reply to becchamm

    Thanks for this. My run this evening didn't upload, and I found this and it worked. Took some searching for the correct file, feel like a computer wizard!

  • +3 over 4 years ago

    I am having the same problem right now with my newly purchased Forerunner 45. I even tried to do another activity and this new one appeared on my app. How to resolve this problem? Thank you 

  • 0 over 4 years ago in reply to 4032089

    Completed a run and it won't sync to Mobile Garmin Connect.  I've unstalled the app and added back.  That did not work.  I can see the run under history on the watch.

  • 0 over 3 years ago in reply to RunLinda99

    I am experiencing the same. I have a new Venu SQ. I have correctly installed the Garmin Connect App. If I manually synch my activities on the app, it goes through the motions and tells me that synchronization is complete but the activity does not appear on the app

  • 0 over 3 years ago

    Completed a run today and even thought watch is syncing to phone . Steps and intensity minutes have come through. The run has not.
    I tried restarting watch, phone , app etc no improvement. Any suggestions? 

  • 0 over 3 years ago in reply to 8297991

    Does the activity exist in the history of the watch? If you see it all there, then possibly a corrupt activity (fit file). Try a manual upload of your activity to Garmin Connect

    How Do I Manually Upload an Activity I Recorded to Garmin Connect?

    If you get any message other than Import Complete, then there is a problem with the file. It is likely corrupt. Attach it to this thread. We can take a look to see if it is repairable.

    • Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
    • Or upload the fit file to a file sharing service, such as OneDrive, Google Drive, Dropbox, etc., make the file public, then paste a link to the file in your post.
  • 0 over 3 years ago

    I sick and tired listening about corupted filet from garmin sińce 2019 the have not fixed this Isssue , how filie can be corrupted it szelf inside the watch ??? Of I am not fingering insiede at all Just doping Run afterwards iopening my garmin Connect to sync and nothing is comming it is clearlly sign that garmin need to fix their watvches so filet will be not getting corrupted then selfs - personalny I do not Belize that file is corrupted , why beacuse of it corupted it will be not posiałem do upload it by cable and garmin Express or by cable and dowlnlaoding file manualny from watch to PC and then Putina it manualny do the garmin website your won account 0 but is is posssible without fixing the file so it means that the file is ok but there are communication issues which garmin have not fixxed sińce 2019 at least , GARMIN what are you doping when are you going to fix it , do you like peple to switch for wachoo watches ?