New Instinct 2S Solar surf will not connect to Garmin connect on two different Iphones

7384128 8 days ago

So frustrated today. My watch was warrantied with a battery issue, got a new one, set it up and it just will not connect via Garmin Connect. The app finds the watch, it comes up and then I say "Connect it". It says "Completing the setu of your Instinct 2S Solar Surf device", shows a grey status bar that does nothing and then says "Pairing failed". I try over and over again. I've also tried:

-Resetting the watch back to default settings

-Connecting it to my laptop and updating it

-Deleting and reinstalling the app

-Trying with another phone (also an iphone)

-Turning my hone and the watch off and on again

-Turning Bluetooth on and off

And pretty much an obvious thing but no luck. Starting to think this new unit is faulty and it is such a mission to return it, took them 2 weeks to sort it out last time and only because I nagged, otherwise would have taken longer

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Federico 2 days ago +1

I have the same problem. I sent the watch to the technical support already two times and each time they replaced it with a new one that unfortunately has the same problem. Not to mention that the last one…

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0 trux 8 days ago

Make sure to always remove / forget the watch from the list of BT devices on the phone, before you try pairing it through Garmin Connect.

0 7384128 8 days ago in reply to trux

Yes, tried that too, thanks

0 trux 8 days ago in reply to 7384128

Also, if you are using two different phones, make sure the Bluetooth is enabled only on one of them at a time.

0 Federico 2 days ago

I have the same problem. I sent the watch to the technical support already two times and each time they replaced it with a new one that unfortunately has the same problem. Not to mention that the last one that they sent is completely unusable with a ultra slow display, non-working buttons and it doesn't even connect with the usb cable to the Garmin Express app on the laptop.

I bought the watch in August and after 3 months I still don't have a working device.

I read the reviews of the Garmin Connect app and apparently a lot of users had connectivity issues after the update to the version 5 of the app. So besides a hardware problem, it could be a software problem.