New Instinct 2S Solar surf will not connect to Garmin connect on two different Iphones

So frustrated today. My watch was warrantied with a battery issue, got a new one, set it up and it just will not connect via Garmin Connect. The app finds the watch, it comes up and then I say "Connect it". It says "Completing the setu of your Instinct 2S Solar Surf device", shows a grey status bar that does nothing and then says "Pairing failed". I try over and over again. I've also tried:

-Resetting the watch back to default settings

-Connecting it to my laptop and updating it

-Deleting and reinstalling the app

-Trying with another phone (also an iphone)

-Turning my hone and the watch off and on again

-Turning Bluetooth on and off

And pretty much an obvious thing but no luck. Starting to think this new unit is faulty and it is such a mission to return it, took them 2 weeks to sort it out last time and only because I nagged, otherwise would have taken longer

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Federico 6 months ago +1

I have the same problem. I sent the watch to the technical support already two times and each time they replaced it with a new one that unfortunately has the same problem. Not to mention that the last one…

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0 7384128 5 months ago in reply to trux

The other watch with the same issue was deemed faulty, then they sent me another which is doing the same. I am no stranger to troubleshooting and figuring out electronic issues. I believe I have another faulty unit, clearly some issues with this model, as Federico has also experienced. I am busy discussing with support in South Africa who have been terrible

0 Federico 5 months ago in reply to 7384128

My faulty devices had serial numbers like 7440046xx, while the working device has serial number 7440052xx. Also the new device was already charged and with the firmware already updated.