I can’t register my credit card into garmin Pay. And there is no problem with the bank

9083198 over 1 year ago

I can’t register my credit card into garmin Pay. And there is no problem with the bank. It’s boursorama bank in france

Top Replies

trux over 1 year ago in reply to Alex +1

Well, in that case I would contact the Support again and insist, explaining the details. I recommend calling instead of emailing, and asking to be passed to the superior person, if the first level support…
e7andy over 1 year ago in reply to Alex +1

There seems to be many different security solutions for Garmin Pay to handle. Maybe that particular one isn't implemented correctly in Garmin Pay for iOS or that your bank isn't giving the correct response…
Alex over 1 year ago in reply to 2851422 +1

Hello.

A request is opened through GARMIN France since 23 June but no news so far.

A request is opened through Boursorama France since 23 June as well and their answer (ny email) is : "please, be patient…

All Replies

0 e7andy over 1 year ago

What error message do you get? Post a screenshot.

0 9083198 over 1 year ago in reply to e7andy

0 e7andy over 1 year ago in reply to 9083198

It is a tricky one. Garmin Connect says the card has been declined by your bank and your bank says there is nothing blocking the card from being added to Garmin Pay.

Since your bank says everything is ok, then you should talk to Garmin Support and see what they have to say.: https://support.garmin.com/

Maybe they can see a more informative error message.

0 Alex over 1 year ago

Hello,

Same bank, same country and same issue.

I have just changed my mobile to an iphone 14 pro, before I owned a google pixel 6 and everything went fine with Garmin pay and Boursorama.

I have sent a message to my bank, they are trying to investigate but I guess they will find nothing is wrong.

Garmin, any idea ?

EDIT : email sent to garmin support. Mobile is Iphone 14 pro, OS is 16.5, Garmin connect version is the last one. The same visa card is also used with apple pay without any issue.

0 Alex over 1 year ago

Hello,

For sure the issue is with the last version of GARMIN CONNECT for IOS because I have tried with an android phone, and I was able to achieve 99% of the process. Why not 100% ? Because I had to to install the app of my bank to finalize the authorization and I did want to do so since the android phone was not mine but friend's.

Garmin, please can you take a look at this issue ? I can help if you need I do specific tests.

0 trux over 1 year ago in reply to Alex

Alex said:
Garmin, please can you take a look at this issue ? I can help if you need I do specific tests.

Garmin's Support is at https://support.garmin.com, here, you are just on the user forum, and Garmin rarely intervenes here.

0 Alex over 1 year ago in reply to trux

Ah ok, it is sad then. Garmin France replied to my email and told me that everything is right on Garmin side, which is obviously not the case. I'm disappointed.

0 trux over 1 year ago in reply to Alex

Since you tell it is working with Android, cannot you set it up on the Android phone? If you use the same account, the settings will then propagate to the iPhone too.