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I can’t register my credit card into garmin Pay. And there is no problem with the bank

9083198
over 1 year ago

I can’t register my credit card into garmin Pay. And there is no problem with the bank. It’s boursorama bank in france 

  • 0 over 1 year ago in reply to trux

    Hello. I thought the same as you. I wanted to do so by today, but finally I won't. The reason is the following : the last step in the process is to open the app bank on the same mobile garmin connect is installed to validate the request done by Garmin. With Boursorama bank you need to do so with a trusted mobile which is my iphone and not the android (it is owned by a friend).

  • 0 over 1 year ago in reply to Alex

    Well, in that case I would contact the Support again and insist, explaining the details. I recommend calling instead of emailing, and asking to be passed to the superior person, if the first level support person refuses to help.

  • 0 over 1 year ago in reply to Alex

    There seems to be many different security solutions for Garmin Pay to handle. Maybe that particular one isn't implemented correctly in Garmin Pay for iOS or that your bank isn't giving the correct response when Garmin Pay is asking for some info.

    The message is that the card has been declined and that is probably the response from the security solution used here. If you get the message very quickly then it might not wait long enough for you to do the validation in the bank app or that the request is incorrect.

    In any case you need support to take a more thorough look at it.

  • 0 over 1 year ago in reply to e7andy

     : thanks for your answers. I have called Garmin support France, a ticket is opened. I hope their engineers will investigate according to all the inputs I have provided by email. They told me they could contact me at the end of the day or tomorrow. I think it is maybe too optimistic :), we'll see. Anyway, I will let you know if something good finally happened.

  • 0 over 1 year ago in reply to Alex

    Hi Alex, Do you have any news from Garmin. I have exactly the same issue (Boursorama Bank, Iphone 14 Pro and the last version of Garmin Connect). Thanks

  • 0 over 1 year ago in reply to 2851422

    Hello.

    A request is opened through GARMIN France since 23 June but no news so far.

    A request is opened through Boursorama France since 23 June as well and their answer (ny email) is : "please, be patient, there are currently issues with GARMIN PAY" but no news so far.

    It would be great if you could do the same on your side, I assume you are french, right ?

    Thanks

  • 0 over 1 year ago in reply to Alex

    Hello.

    Still no news from Boursorama bank nor Garmin.fr support but now the error message from the app Garmin connect IOS is different => "Connect cannot add your card to the garmin wallet, please try again later on".

    Is it good news ? I don't know but I hope so. I will see....

  • 0 over 1 year ago

    Hello (bonsoir), avez-vous eu une réponse depuis ? J'ai reçu ma montre ce jour et exactement le même msg d'erreur.

    Merci

  • 0 over 1 year ago in reply to 6813162

    Idem pour moi j’ai appelé Boursorama , ils ont ouvert un ticket et doivent revenir vers moi . 
    a suivre . 

  • 0 over 1 year ago

    Bonjour à tous, j'ai refait un essai hier, sans rien changer ni appeler Boursorama et j'ai pu valider l'ajout de ma carte sur Garmin Pay...