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Unable to send courses from Connect to Garmin device - all devices not compatible

ninjading
over 3 years ago

Uploaded my ride to Connect from my 520+ this morning and it downloaded a software update. 
Now I can't send any routes from Connect to ANY of my devices. Connect displays the message that none of my devices are compatible  

Although the message is that ALL my devices are incompatible (since yesterday!) and I'm unable to send a route to the Edge 520+ or the Forerunner, they both still connect and sync, and upload activities.

If the problem is that the 520+ update was interrupted or didn't complete, wouldn't it affect just that device? 

When I took my screenshot below only the Forerunner was connected but you can see that everything is listed as not compatible. 

 (And yes I've got some old, unused devices still on Connect but that was the same yesterday when everything still worked)

I've switched everything off and on again: and disconnected the Forerunner then linked it again.  Privacy settings on my routes haven't changed - nothing new has happened except the 520+ software update. 

Any ideas please?

  • 0 over 3 years ago in reply to 8170328

    I’m using iPhone + 820. It is currently showing my Forerunner 935 as being compatible but I haven’t switched it on yet to see if it’s affected too. I have raised a ticket with them too as I use courses on my Edge a lot but can only think that it is down to the software update. I disconnected mine and removed both Bluetooth connections for the Edge from my phone then reinstalled it and I deleted a lot of courses from my device and my phone in case it was full (one ! When pressed said no space) but that made no difference even after restarting both the device and the phone 

  • 0 over 3 years ago

    From the internet website si possible to select the routes and choose “send to device”. Oviuosly in that moment the route don’t pass on the device, but when you connect the device at your phone app you can see the sincronizing and you can find the route on the device. I don’t know why, but for now the solution is this. Waiting for app update

  • 0 over 3 years ago in reply to Luca Fazzi

    Not so! I can't select any devices: they are all listed as incompatible, even when they show as Connected - so unable to select. 

    Do we think it's a Connect App update? Will Garmin issue another update with a patch...?

  • 0 over 3 years ago in reply to ninjading

    yes, it's just a problem on the Connect App ... if you connect via browser to your Garmin Connect page where you see all your profile with your devices and your routes, from there you can choose a route and choose which device to load it on, but obviously nothing happens up until then, but if you immediately take the phone and open the Connect App, you synchronize your device and find yourself on it the path chosen first via the web. Trial!

  • 0 over 3 years ago

    I have the same problem stopped working 2 days ago, devices will connect and download rides to Connect & Strava, but unable to send routes to Garmin Edge

  • 0 over 3 years ago in reply to Luca Fazzi

    Good shout. Yes, it seems to work through the browser! 
    Thanks for finding this workaround!

  • 0 over 3 years ago

    After last two updates is stay problem with compatible. Have you same problem?

  • 0 over 3 years ago in reply to 3308015

    yes, issue does still exist with latest app version

  • 0 over 3 years ago in reply to 8170328

    I concur, the issue remains. I wasn't aware of any further updates either? 

  • 0 over 3 years ago in reply to ninjading

    yes, than was two new updates, but not good.