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Unable to send courses from Connect to Garmin device - all devices not compatible

Uploaded my ride to Connect from my 520+ this morning and it downloaded a software update.
Now I can't send any routes from Connect to ANY of my devices. Connect displays the message that none of my devices are compatible

Although the message is that ALL my devices are incompatible (since yesterday!) and I'm unable to send a route to the Edge 520+ or the Forerunner, they both still connect and sync, and upload activities.

If the problem is that the 520+ update was interrupted or didn't complete, wouldn't it affect just that device?

When I took my screenshot below only the Forerunner was connected but you can see that everything is listed as not compatible.

(And yes I've got some old, unused devices still on Connect but that was the same yesterday when everything still worked)

I've switched everything off and on again: and disconnected the Forerunner then linked it again. Privacy settings on my routes haven't changed - nothing new has happened except the 520+ software update.

Any ideas please?

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0 6121741 over 3 years ago

This is really annoying. This happened for me, when I wanted quick directions during a ride. I was lucky, as I created it on Komoot. I found the route on edge device through Connect IQ and downloaded it there. That's the only work around I can think of. Sadly, right now I cannot load a route from Garmin Connect to my Garmin 520+. But lucky my Edge device is still compatible with third party apps, like Komoot and Strava, so I can load routes from there.

0 Gijssie69 over 3 years ago

Same problem here. Have made a call to Garmin support. The told me the engineers are aware of the issue and are working on it. No estimate on when it will be solved.

0 e7andy over 3 years ago

A workaround while you are waiting for a fix from Garmin is to sync the course through Garmin Express. In Garmin Connect Web (https://connect.garmin.com/modern/courses) you click the course and then Send to device. Sync with Garmin Express. Done!

0 AndyBennett50 over 3 years ago

I have the been having the same problem for about a month now. It still has my Forerunner 735XT in the 'compatible device' section but not the Edge 520 plus. Syncing rides works fine with my phone (iphone 8) so I dont think its bluetooth. Ive been using a workaround to use the web version of Connect through Safari and that has a different screen for 'send to device' and can see the Edge and allows me to send courses to it. Its a right pain to use though as its designed for laptops and not the phone. Hopefully there will be a fix soon!

+1 Garmin-Kevin over 3 years ago

Please delete your device(s) from the Garmin Connect mobile app, then make sure you're running the most up to date version of the app, then re-pair the device(s) to the app.

0 6068882 over 2 years ago

I have the same problem I can not send my workouts to my Garmin forerunner 45 - so annoying

0 4820948 over 2 years ago

I have the same problem.
OS: Ios15.4.1

Connect app version:4.53.1.2

forerunner245

+1 Garmin-Kevin over 2 years ago

All:

If you are running iOS 15.4.1 and Garmin Connect mobile app version 4.53.1.2 and still experiencing this issue, please post a screen recording of what you see when trying to send workouts to your device (iOS Screen Record Instructions) and answer the questions below:

May we, if necessary, have permission to email you?
May we, if necessary, have permission to view/access your Garmin Connect account?
In what country do you live?

0 ninjading over 2 years ago in reply to Garmin-Kevin

At the weekend I'd lost compatibility to upload routes to any of my Garmin devices: I uploaded what I needed on the laptop, so using the website not the GC app. Just checked now to send screenshots and the 520+, which I uploaded to, shows as compatible again. None of my other Garmins do though

0 thesaintsinner over 2 years ago in reply to Garmin-Kevin

Dear Garmin-Kevin,

same problem here.

device Venu 2

sW version: 9.17

Garmin App Version: 4.57

ios: 15.6

would have loved to upload a video on here, even though it’s quite obvious what it shows. Anyway no clue how I can do that.

and yes you are welcome to check my Garmin account and contact me via mail.

best regards from Germany

Martin