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Unable to send courses from Connect to Garmin device - all devices not compatible

Uploaded my ride to Connect from my 520+ this morning and it downloaded a software update.
Now I can't send any routes from Connect to ANY of my devices. Connect displays the message that none of my devices are compatible

Although the message is that ALL my devices are incompatible (since yesterday!) and I'm unable to send a route to the Edge 520+ or the Forerunner, they both still connect and sync, and upload activities.

If the problem is that the 520+ update was interrupted or didn't complete, wouldn't it affect just that device?

When I took my screenshot below only the Forerunner was connected but you can see that everything is listed as not compatible.

(And yes I've got some old, unused devices still on Connect but that was the same yesterday when everything still worked)

I've switched everything off and on again: and disconnected the Forerunner then linked it again. Privacy settings on my routes haven't changed - nothing new has happened except the 520+ software update.

Any ideas please?

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0 3308015 over 3 years ago

Hi, I have same problem

0 ninjading over 3 years ago in reply to 3308015

Did yours suddenly stop working? And did you have a software update too?

0 3308015 over 3 years ago in reply to ninjading

This is a diagnostik report from Garmin conect about my devices. I dont know what I think about it.

And yes, suddenly stop working it

GCM Diagnostics 17. září 2021 8:01:21 SELČ
Build Type	Release
App Version	4.47.0.27
GCS Version	4.45
Install ID	A323F5C4-780E-4DDA-8DAA-9E760D169363
Device Install ID	4782BA38-86B1-47D7-AF28-198E56045397
GC Acct. Name	[email protected]
GCS Transaction Key	15ufwwtgmu2cp3klmgjhwa!
Profile Name	e45eaf2d-baac-4a5f-b0c8-4249e5ed35e7
Full Name	Koude
GCS Server	Production
Tracker ID

Paired Garmin Devices
DEVICE REGISTERED deviceId: 3348635424, activeInd: 1, displayName: vívoactive 4, versionString: (null), segmentcapable: NO, vivohubConfigurable: NO, lastconnectedTimeStamp: 2021-09-16 20:31:27 +0000, lastSoftwareUpdateCheckTimeStamp: (null), syncErrorOrNil: (null), weatherSetting: YES, weatherAlertsSetting: NO, autoUploadSetting: YES, liveTrackAutoStartSetting: NO, hasBeenRegisteredWithGC: YES, audioPromptsSettings.announceLapsEnabled: NO, audioPromptsSettings.announceHeartRateEnabled: NO, audioPromptsSettings.announcePaceSpeedEnabled: NO, isPreferredActivityTracker: YES PRODUCT DATA floorsClimbedGoalSupport: YES isBloodPressureMonitor: NO primary: YES isHandednessCapable: NO productDisplayName: vívoactive 4 bluetoothClassicDevice: NO VideoPageURL: embeddedVideoURL: supportsCustomIntensityMinutes: YES supportsSleep: YES excludeCountries: No Data isBestInClassCapable: NO product SKU: 010-02174-03 applicationKey: vivoactive4WifiLarge wifi: NO minSoftwareVersion: 630 hasSecondaryUsers: NO gcmSettingsFile: supportsWeatherDeviceSetting: NO hasOpticalHeartRate: YES isThirdPartyDevice: NO intensityMinutesGoalSupport: YES categories: (Běh a jízda na kole,Zdraví a fitness,Golf) includeCountries: No Data supportsHeartRateZones: YES moderateIntensityMinutesGoalSupport: NO partNumber: 006-B3225-00 imageUrl: static.garmincdn.com/.../cf-sm-2x3-88f9f370-3071-49c0-a5ef-25a1962219b3.png isPrimaryUser: NO fullProductDisplayName: vívoactive 4 wasp: NO hybrid: YES supportsCustomStrideLength: YES productNumber: 3225 bluetoothLowEnergyDevice: YES isPressToSyncDevice: NO DEVICE ATTRIBUTES ["unitID": "3348635424", "friendlyName": "vívoactive 4", "maxPacketSize": "0", "productName": "vívoactive 4", "productNumber": "3225", "downloadFileTypes": "", "configurationItems": "[0, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 26, 29, 33, 42, 43, 44, 46, 47, 49, 50, 51, 52, 54, 57, 58, 59, 62, 65, 67, 68, 70, 71, 72, 74, 76, 77]", "interfaceIdentifier": "NSNull", "supportsGFDIMessage5050": "false", "softwareVersion": "630", "hasAnotherInterface": "false", "commLimitation": "nil", "bluetoothLowEnergyIdentifier": "A35C8127-486E-1592-3702-30FFE5C5AD9D"]
DEVICE REGISTERED deviceId: 3325774184, activeInd: 1, displayName: Edge 520 Plus, versionString: (null), segmentcapable: NO, vivohubConfigurable: NO, lastconnectedTimeStamp: 2021-09-16 20:31:25 +0000, lastSoftwareUpdateCheckTimeStamp: (null), syncErrorOrNil: (null), weatherSetting: YES, weatherAlertsSetting: NO, autoUploadSetting: YES, liveTrackAutoStartSetting: NO, hasBeenRegisteredWithGC: YES, audioPromptsSettings.announceLapsEnabled: NO, audioPromptsSettings.announceHeartRateEnabled: NO, audioPromptsSettings.announcePaceSpeedEnabled: NO, isPreferredActivityTracker: NO PRODUCT DATA floorsClimbedGoalSupport: NO isBloodPressureMonitor: NO primary: YES isHandednessCapable: NO productDisplayName: Edge 520 Plus bluetoothClassicDevice: YES VideoPageURL: No Data embeddedVideoURL: No Data supportsCustomIntensityMinutes: NO supportsSleep: NO excludeCountries: No Data isBestInClassCapable: NO product SKU: 010-02083-10 applicationKey: edge520plus wifi: NO minSoftwareVersion: 560 hasSecondaryUsers: NO gcmSettingsFile: supportsWeatherDeviceSetting: YES hasOpticalHeartRate: NO isThirdPartyDevice: NO intensityMinutesGoalSupport: NO categories: (Běh a jízda na kole,) includeCountries: No Data supportsHeartRateZones: YES moderateIntensityMinutesGoalSupport: NO partNumber: 006-B3112-00 imageUrl: static.garmincdn.com/.../edge-520-plus.png isPrimaryUser: NO fullProductDisplayName: Edge 520 Plus wasp: NO hybrid: NO supportsCustomStrideLength: NO productNumber: 3112 bluetoothLowEnergyDevice: YES isPressToSyncDevice: NO DEVICE ATTRIBUTES ["productNumber": "3112", "maxPacketSize": "0", "commLimitation": "nil", "friendlyName": "Edge 520 Plus", "downloadFileTypes": "", "unitID": "3325774184", "interfaceIdentifier": "6 bytes", "softwareVersion": "570", "configurationItems": "[0, 4, 5, 6, 10, 11, 16, 22, 23, 24, 25, 26, 27, 28, 32, 36, 37, 38, 39, 40, 53, 76]", "bluetoothLowEnergyIdentifier": "DC8F0CF2-AF55-0744-1348-8F1B40290158", "productName": "Edge 520 Plus", "supportsGFDIMessage5050": "false", "hasAnotherInterface": "true"]

iOS Device - General
Name	iPhone Koudy
Carrier Name	T-Mobile CZ
Language	cs-CZ
Region	CZ
Consent Country	CZ

iOS Device - System Information
System Name	iOS
OS Version	14.8 (18H17)
Device Family	iPhone
Model	iPhone SE
CPU	arm64 2 cores
Capacity	119.2 GB
Available	90.3 GB
Memory	2013 MB
User Memory	1753 MB
Free Memory	82 MB
Used Memory	1716 MB

0 3308015 over 3 years ago in reply to 3308015

DEVICE ATTRIBUTES
["productNumber": "3112", "maxPacketSize": "0", "commLimitation": "nil", "friendlyName": "Edge 520 Plus", "downloadFileTypes": "", "unitID": "3325774184", "interfaceIdentifier": "6 bytes", "softwareVersion": "570", "configurationItems": "[0, 4, 5, 6, 10, 11, 16, 22, 23, 24, 25, 26, 27, 28, 32, 36, 37, 38, 39, 40, 53, 76]", "bluetoothLowEnergyIdentifier": "DC8F0CF2-AF55-0744-1348-8F1B40290158", "productName": "Edge 520 Plus", "supportsGFDIMessage5050": "false", "hasAnotherInterface": "true"]

0 8170328 over 3 years ago

i have the same issue...so annoying. It suddenly stopped working. Maybe related to App update?

0 ninjading over 3 years ago in reply to 8170328

Yeh that seems most likely. I'm gonna raise a call with Garmin support - I just need to be home so I can get my serial number (although it's clearly not related to a specific device)

0 8170328 over 3 years ago in reply to ninjading

i'm using iPhone + Edge 320+

0 3308015 over 3 years ago

What bluetooth can be problem with this?

0 8170328 over 3 years ago in reply to 3308015

its not related to bluetooth. the app shows all know devices no matter if they are currently connected or not

0 Luca Fazzi over 3 years ago

I have the same problem after latest App update (iPhone XS and Edge 520Plus

+Garmin-Kevin