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1 year step totals view changed from monthly to weekly

9136794
over 4 years ago

I just tried to view my step total for the month of December 2020 and discovered that it is now showing weekly totals for the last year.  I would much rather see totals from each month so I can compare.

  • 0 over 4 years ago in reply to Anthem54

    I’d contact Garmin support and see where they are on this with the App.  

    Support.garmin.com

  • 0 over 4 years ago in reply to Anthem54

    Current thread was already pinned. Merging threads.

  • 0 over 4 years ago in reply to 4513308

    I got absolutely no joy from “support”. I explained why a week by week total was no good for comparison and got the following platitudinous nonsense which completely failed to address the issue-

    Hi Ian,

    Thank you for contacting Garmin Australasia, we appreciate your feedback.

    There are different number of days per month, Since months do not have have an equal amount of time, we made changes to our steps UX to show you direct comparison over a standard amount of time. Thank you for your feedback, we are taking this into consideration as we continue to make UX improvements in the App.

  • 0 over 4 years ago in reply to Anthem54

    Seems like they completely ignore user voice and use "we know better" approach. Not the best way of running business relying on customer's satisfaction. 

  • 0 over 4 years ago in reply to Anthem54

    Not at all what I got. 

    seilogramp said:

    Based on my incident submission yesterday, I already have an email exchange with Product Support. Sending screenshots of iOS and android app and detailed description of issue at the moment.

    January 7th update:  Received response from Product Support, "There is a current engineering ticket (case) on this issue. I have added you to that ticket. When there is a resolution all affected customers will be notified via email."

  • 0 over 4 years ago

    My opionion is that un useless contact them

    this is new UI, thats it

    please read about other “issues” (for us, for garmin is “changes”) and found only one that garmin back to previous UI

  • 0 over 4 years ago

    The calendar monthly view is back in the newest revision of the app as an alternative option for running weeks. Unfortunately still there is some work to do - you can not deep dive into selected calendar month to see its daily results, a thing you could do in the past. I hope they'll add this too, but at least now I can reduce my use of Garmin Connect web version for this kind of activity. 

  • 0 over 4 years ago in reply to Marcin Data

    It would be good to have this restored for Steps too. 

  • 0 over 4 years ago

    Good change in 4.42.0.26 to show weekly and monthly total. Thank you thank you!

  • +1 over 4 years ago in reply to Miki73e
    Miki73e said:
    My opionion is that un useless contact them

    Received response today...

    I am pleased to announce that our engineers have redesigned GCM on iOS and Android so you are able to view monthly step totals now as well as all other step total information. The update to GCM on iOS should be 100% live so please check your App store. It will appear as GCM 4.42. For our Android users, we are on a phased rollout to GCM 4.42. If you are not seeing the update as of right now, please continue to check back for that. Thank you so much for your patience and understanding!

     and others, please check that this is working now so I can close this thread. Thanks.