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1 year step totals view changed from monthly to weekly

9136794
over 4 years ago

I just tried to view my step total for the month of December 2020 and discovered that it is now showing weekly totals for the last year.  I would much rather see totals from each month so I can compare.

  • 0 over 4 years ago in reply to seilogramp

    My opinion is that garmin doesn’t hear the voice of customers. See the discussion about incorrect distance in apple health for exemple...

  • 0 over 4 years ago in reply to Miki73e

    No guarantee on the forums, as this is more of a user-to-user help forum. However, if you contact Garmin using their support center, you can get in direct contact with them and either create a case or have your name added to an existing case (as I have done here).

  • 0 over 4 years ago

    Another irritating thing I've noticed recently (I don't know if I had this from the beginning when they changed this yearly view). The vertical scale is completely wrong (look at the numbers). And apart from that my Polish version says... Daily totals, although the chart shows the weekly ones. Is there any kind of quality control in Garmin's development department? 

  • 0 over 4 years ago

    I agree...  The lack of a solution to this issue is hard to excuse.  

  • 0 over 4 years ago

    Has anyone heard anything from Garmin about this? It’s been four months. For anyone seriously counting steps and comparing progress on previous years, it has essentially rendered the app unfit for purpose.

    I’m on my fourth or fifth Garmin step-counter. I certainly won’t be buying another one. 

  • 0 over 4 years ago in reply to Anthem54

    I have tried several methods to get a response from them. I have emailed customer services twice, the first time I got a generic response to submit a suggestion, which I did. The second time this week, this is their response. 
    “Thank you for contacting Garmin Australasia. We are sorry to hear you're unhappy with the recent changes, rest assured this feedback will be added on to your account for review.  We thank you for your continuous support with Garmin. 

    If you have any other questions and or concerns, please don't hesitate to contact us through email. Alternatively,  please feel free to contact us on 1800 235 822 EST (Australia), 0800 427 652 (New Zealand) 8:30am-5pm (Mon-Fri).”

    A pretty useless response. I have also sent them a message on Messenger which has been ignored and put a comment on the App. I’ve also pointed them to this forum to see all the comments. 
    Alas I feel they are not interested. The step graphs are now useless for seeing how you are tracking by day, week and month. Also the fact the the week changes each day, rather than sticking to Monday to Sunday. Really need everyone to bombard Garmin’s customer service team with messages. 

  • 0 over 4 years ago

    Change the week by week step totals under the yearly totals are back to calendar month by calendar month!

  • 0 over 4 years ago in reply to Anthem54

    It completely sucks! Flat out Garbage. I won’t buy another Garmen watch if this isn’t corrected 

  • 0 over 4 years ago

    This turned my watch/app from a great tool to something I regrettably use and has forced me to look for another product/brand. I have brought 4 Garmen watches I’m the last 8 years. I won’t buy a 5th if this doesn’t get fixed..

    Does anyone have any recommendations on other watch and apps? If so why do you recommend- what are the benefits.

  • 0 over 4 years ago in reply to Jay07110

    I switched from apple watch to garmin and I was very satisfy about the garmin app

    then, disaster after disaster, like double counting step+run in apple health, like view of monthly/yearly steps.... I’m not satisfied anymore

    I don’t know how polar works or coros (new brand seems hear the voice of customers)