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Garmin Connect not recognising a run

Former Member over 5 years ago

I did a run this morning, and on my watch I can see the run including time, distance, pace, splits etc.

However, after syncing on the Gamin Connect app it does not show a run. It has steps, heart rate etc but nothing else.

Has anyone experience this before? The gps was definitely "Ready" before I set off.

Thanks

0 seilogramp over 5 years ago

Which Garmin device are you using? Can you share a link to the activity from Garmin Connect Web?

0 Former Member over 5 years ago

Former Member

hi,

in addition to seilogramp's reply

when you have a Forerunner 35

when any other device

run your fit file through Fit File Tools's section remover (without any removing)

still faulty result

happy & safe sporting

0 Former Member over 5 years ago in reply to Former Member

Hi both

Thank you for the replies. I have uploaded the .fit file here.

When i tried to upload on Strava I got this error: "The upload appears to be malformed and we are unable to process it"

Thanks

John

0 Former Member over 5 years ago in reply to Former Member

Former Member

hi,

some advice

contact Garmin Support by phone and tell them about your mishap

mac users empty bin when device connected

avoid pausing during activities

clean activity folder on a regular base

Fit File Repair Tool can repair your fit file, time for an investment when you keep using the FR35

want a fr35 fit file repair, get a Garmin Support Case Number

happy & safe sporting