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Garmin Connect not recognising a run

Former Member
Former Member

Hi 

I did a run this morning, and on my watch I can see the run including time, distance, pace, splits etc.

However, after syncing on the Gamin Connect app it does not show a run. It has steps, heart rate etc but nothing else.

Has anyone experience this before? The gps was definitely "Ready" before I set off.

Thanks

  • 0

    Which Garmin device are you using? Can you share a link to the activity from Garmin Connect Web? 

  • Former Member
    0 Former Member

    hi,

    in addition to 's reply

    when you have a Forerunner 35

    • zip the fit file and drag & drop it into your new post for a repair

    when any other device

    • run your fit file through Fit File Tools's section remover (without any removing)

    still faulty result

    • zip the fit file and drag & drop it into your new post for a repair

    happy & safe sporting

  • Former Member
    0 Former Member in reply to Former Member

    Hi both

    Thank you for the replies. I have uploaded the .fit file here.

    When i tried to upload on Strava I got this error: "The upload appears to be malformed and we are unable to process it"

    Thanks

    John

    .

  • Former Member
    0 Former Member in reply to Former Member

    hi,

    some advice

    contact Garmin Support by phone and tell them about your mishap

    • get a case number and report that number in the forum
    • you can help others with building a larger case this way

    mac users empty bin when device connected

    avoid pausing during activities

    clean activity folder on a regular base

    Fit File Repair Tool can repair your fit file, time for an investment when you keep using the FR35 

    want a fr35 fit file repair, get a Garmin Support Case Number

    check this file 

    happy & safe sporting