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Resolved - Only black screen after starting the app

Former Member over 5 years ago

Since half an hour the Garmin Connect iOS App starts only with a black screen. After reinstall the app it’s the same. It doesn’t work anymore. Has anyone an idea?

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Garmin-Matthew over 5 years ago +12 verified

Hello Everyone. I wanted to let you know that we are aware of this problem and we are actively working on a resolution. I will let you know when there is a resolution for this issue. Thank you all for…
Garmin-Matthew over 5 years ago +9 verified

Hello Everyone, I wanted to let you know that this has been resolved in a recent update to the Garmin Connect App (4.29.2) and you should be able to download the update in the next few hours.
Former Member over 5 years ago +3

I just talked to the german hotline. There are already 11 tasks about this issue worldwide. I will be added to this list as well. The more you report to the hotline about this issue, the faster the problem…

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0 Former Member over 5 years ago

Same problem here. Seems as my information still syncs because Strava stays up to data. All I get is a black screen.

0 Former Member over 5 years ago in reply to Garmin-Matthew

How will we be notified? I’m having the exact same problem.

0 seilogramp over 5 years ago in reply to Former Member

How will we be notified?

Garmin will report back here with any status change. See earlier post from Garmin

0 Former Member over 5 years ago

I've had this problem on my iPhone X since Monday (open the App, get the Garmin Connect splash screen, then just black). Same OS version (13.4.1), and there had been no recent update to the Garmin app AFAIK. It's worked fine for years prior to this.

I've uninstalled/reinstalled the app (while hard resetting between this to clear cache) with no luck.

I've checked Apple Health doesn't have Garmin listed as a data source.

I've installed it on my iPad (also 13.4.1) and it works fine.

0 Former Member over 5 years ago

Same issue here. After spending many frustrating hours installing and uninstalling and updating everything I contacted Garmin chat who advised there had been a software update. They asked for a photo of the app and have added me into the queue.

0 SageC over 5 years ago in reply to Garmin-Matthew

I have reported issue too today. Just curious how come all my friends who have the app and only some have issues. How will you let us know that you have a fix? Thanks

0 Former Member over 5 years ago

I’ve also had this issue for over 24 hours and I realllly wanna upload my run! I contacted support today and apparently there’s a disconnect between connect and iOS. I’m hoping for a resolution soon!! It’s driving me bananas!!!!

0 seilogramp over 5 years ago in reply to Former Member

I realllly wanna upload my run!

You can upload via Garmin Connect Web or Garmin Express.

0 Former Member over 5 years ago in reply to Garmin-Matthew

Cheers!

0 Former Member over 5 years ago

I'm having this issue too...anxiously awaiting an update and resolution!