My vivosmart 4 is not syncing unless I turn off and on bluetooth......it shows steps in daily screen but not as recorded workouts nor in challenges. Why when I remove the app from my iphone and reinstall, I cannot log in as the same profile, have to set up new id and all previous data is lost? Some serious issues that need fixing
I apologize for not commenting here sooner. We are aware of this issue and we are working on a resolution. I hope to have an update for all of you in the next few days.
Former Member - We now have a public beta available to help address and/or reduce the likelihood of Syncing and Device Connection Errors. Our Engineering and Development teams continue to actively work towards…
Finally able to sort out the syncing issue with the Vivosmart 4 by plugging it into my laptop. I'm not sure why or how that seemed to do the trick but I hope it works for the rest of you too.
Same here big problems with syncing, but mine wouldn't sync before i charged it fully and then it only synced once.
App claims
"Sync Failed" Device connection error..
done the forget device…
