vivosmart 4 syncing issues

I've been able to resolve the issue now by putting my Vivosmart 4 on a charger. This makes the watch reset. After the reset, it will sync with the Connect App.

So now after working great for 6

months I have the same problems as so many others... last two days have been hokey, last night on device steps were alternating between 72 and 15500, the latter was accurate but it synced to 72. Today i am at 7500 so far and steps not registering in app despite syncing several times

That seems to be a short term fix a week later its starts all over again

I have the same problem as well. I have a Fénix 5 and synchronize without any issue. I have to reset the Vivosmart 4 everyday to get it sync with the mobile app. Obviously, there is a problem as there are many people reporting the same issue here. 

A quick, perhaps temporary fix, would be as simple as adding a "reboot device" option in the watch settings, I think. It's happened to me multiple times, many of those where I turned off bluetooth on my phone and when I turned it back on I couldn't sync anymore. Plugging it in reboots the device and solves the issue. So just let us do it outside of using the charging cable. Then it's a matter of updating the firmware and if it happens again we have a portable solution.

I returned a vivosmart4 due these issues, and per recommendations from Garmin support.  I got a new one, and am having same issues.  Is this going to be fixed or should I start looking at Fitbits?  You earn and it does not record, or  it records and later takes away things like steps, intensity minutes, exercise sessions... metrics no longer have any credibility - please fix!!!

Have my vivosmart 4 for a week now and already have the issue twice. I try everything on this feed but only putting it on charge works. When I check on the synchronization report I got that : 

UPLOAD CONFIG

File Type URL
-------------------------------------------------------------------------------------------------
FIT_TYPE_44 /upload-service/upload/metrics
FIT_TYPE_49 /upload-service/upload/wellness
FIT_TYPE_57 /upload-service/upload
FIT_TYPE_4 /upload-service/upload
FIT_TYPE_32 /upload-service/upload/wellness
FIT_TYPE_41 /upload-service/upload

UPLOAD DEVICE FILE TYPES

File Type
-------------------------------------------------------------------------------------------------
FIT_TYPE_49
FIT_TYPE_4
FIT_TYPE_44
FIT_TYPE_32
FIT_TYPE_41

UPLOADS

File Type Filename Size (bytes) Status
-------------------------------------------------------------------------------------------------
FIT_TYPE_4 1-3323132522ble-FIT_TYPE_4-2927-0-950257384 11143 Error
FIT_TYPE_32 (null)804 Cancelled
FIT_TYPE_32 (null)1076 Cancelled
FIT_TYPE_32 (null)2970 Cancelled
FIT_TYPE_32 (null)687 Cancelled
FIT_TYPE_32 (null)1739 Cancelled
FIT_TYPE_32 (null)506 Cancelled
FIT_TYPE_32 (null)840 Cancelled
FIT_TYPE_32 (null)685 Cancelled
FIT_TYPE_32 (null)557 Cancelled
FIT_TYPE_32 (null)557 Cancelled
FIT_TYPE_32 (null)1064 Cancelled
FIT_TYPE_32 (null)781 Cancelled
FIT_TYPE_32 (null)1259 Cancelled
FIT_TYPE_32 (null)2548 Cancelled
FIT_TYPE_32 (null)932 Cancelled
FIT_TYPE_32 (null)1164 Cancelled
FIT_TYPE_32 (null)675 Cancelled
FIT_TYPE_32 (null)1653 Cancelled
FIT_TYPE_32 (null)557 Cancelled
FIT_TYPE_32 (null)1639 Cancelled
FIT_TYPE_32 (null)1480 Cancelled
FIT_TYPE_32 (null)743 Cancelled
FIT_TYPE_32 (null)741 Cancelled
FIT_TYPE_32 (null)548 Cancelled

DOWNLOAD DEVICE FILE TYPES

File Type
-------------------------------------------------------------------------------------------------

DOWNLOADS

File Type Download ID Size (bytes)
-------------------------------------------------------------------------------------------------

ERROR DETAILS

Error Domain=GCMSyncErrorDomain Code=2 "Erreur de connexion appareil" UserInfo={SyncErrorReason=File UL: Failed to receive file from device, NSLocalizedDescription=Erreur de connexion appareil, NSUnderlyingError=0x280d86130 {Error Domain=GarminDeviceSync.FileTransferErrorDomain Code=17 "(null)" UserInfo={GarminDeviceMessageError.ErrorReasonKey=Cannot download. Not ready.}}}

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Please Garmin find a solution or a least a way around to trigger the same function when we put the v4 on charge

Any solution to the problems yet ???