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Garmin connect keeps logging out since last update iOS

Ever since the last update 3 days ago, Garmin connect keeps logging me out of my mobile app and I have to reconnect and re-sync my Fenix5 with the app. It is very frustrating.
I am on an iPhone 11pro and all software up to date.

Top Replies

Teto over 4 years ago +5

Same issue here. iPhone 7 running latest iOS (13.2) and Garmin Connect app (4.25).

Every time my phone turns off due to low battery the Garmin Connect app logs itself out and removes my 2 devices. I have…
Saltarelli over 4 years ago in reply to Teto +4 verified

Hi! Try this. If GC asks for sign in, just end the app (double click home button and end GC) do not logo in. The try opening it again. It works for me. But it is weird.
Ed C. over 4 years ago +3

Answer from Garmin support: "... I am sorry that this happens when you power the phone off. This is something that has been reported and we are working on correcting it. I have added you to the case…

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0 8613927 over 4 years ago in reply to Ed C.

Can you add me to the case as well? I am seeing the same issue.

0 philipshambrook over 4 years ago in reply to NowOrNeverNow

I'd suggest there is something else happening that might be particular to your circumstances. I have an iPhone X with an F6 Sapphire connected with the latest iOS and publicly released GCM. I am not having problems. Perhaps if you detailed steps that you have taken to resolve your problem there might be somebody here who can help.

In the meantime try the following:

Remove your watch(es) from GCM

'Forget' the watches in Bluetooth Settings on the iPhone.

Delete GCM

Hard reset the iPhone

Hard reset your watch(es) - usually press and hold top left until it shuts down.

Download and reinstall GCM

Restart your watch(es)

Pair your watch(es) through GCM as per the instructions in the manual.

0 Jesperlander over 4 years ago in reply to philipshambrook

Garmin support also suggested that but I still have the problem

0 2568145 over 4 years ago

This is incredibly frustrating. The Garmin Connect app, prior to iOS 13 just worked. Now ALL my history from the past 4 months since I got my Fenix 6 is gone and I cannot retrieve it. I’ve restarted my iPhone X, my watch, & reconnected Bluetooth on each item. These issues are making the user experience pretty awful to be honest.

0 7868467 over 4 years ago

Trying to pair my iPhone to my new Garmin Edge 830 and when i get to last step the App quits all the time. I tried doing all steps suggested in this forum but nothing works! I want to return it! Frustrating!

0 rugby49 over 4 years ago

Iphone 11 Pro Max running 13.3 now. Garmin F6 Sapphire with 5.0 with GC at 4.25.2.1 (updated a few days ago). All the problems I had earlier in November I was running AW5 until a few days ago. The F6 was turned off. So went back to F6 a few days ago expecting the daily login, but I have only had to turn Bluetooth off and on once. I turn my phone and F6 off each night. In the morning I turn both on and GC has worked normally. I am not running any third party apps on the F6. Just the stock watch face. Not sure if any third party apps are causing problems.

0 Nikos over 4 years ago

I have the same issue..iPhone XS with iOS 13.3 and a Fenix 6x .please fix the app...is annoying

0 JoeK78 over 4 years ago

Same here, I just came from an android phone where the app was pretty stable. I am on an 11Pro now and ... god the app is just broken.

0 erspade77 over 4 years ago in reply to kmitch

Same here. iPhone 7 with IOS 13.3.3 and a forerunner 235. This is annoying!

0 ChrisM over 4 years ago in reply to Ed C.

Any update on how to resolve issue?