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Unable to Sync after update to IOS 13.1.3

6646062
over 4 years ago

I have a Garmin Edge Explore and after upgrading my iPhone to ios 13.1.3 the Garmin is not automatically uploading to Garmin Connect anymore. Also manual upload does not work properly.

I have set the settings of the iPhone to the suggested settings but nothing works.

Garmin Connect app shows a green bullet to indicate it is connected to Edge Explore, but trying to sync is resulting in a red triangle indicating an error.

I use an iPhone X with ios 13.1.3

The Garmin Explore is on software version 4.24.0.17

  • 0 over 4 years ago in reply to Grapevines

    By the way Traveller, your Wi-Fi workaround has been a lifesaver!!!

  • 0 over 4 years ago in reply to BUCKEYE161

    Yes, worked for a few days but then it stopped again this morning......

  • 0 over 4 years ago in reply to Grapevines

    I have just had an update from Garmin support team, thought it worth sharing...... (don't get excited - no date or commitment, but a little progress)

    The most recent update that I have on the issue is that the the cause has been identified and they are in the process of testing the solution. I am still not able to provide a specific date for when the next update will be released. Once again, I apologize for the inconvenience.

      

    Thank you for choosing Garmin

  • 0 over 4 years ago in reply to GoinginCircles

    Thanks for the update - the issue is big enough, and irritating enough (I about lost my mind this weekend not being able to sync a very long trail race!!), I have to imagine it's "all hands on deck" fixing this.  

  • 0 over 4 years ago

    SOLVED. I've had so many problems since my last Garmin update - folders where courses and activities were stored were wiped leaving instead a 'courses' and 'activity' files. I deleted these, re-booted the unit (Garmin Explore) and the folders re-appeared and I'm back in business!

  • 0 over 4 years ago

    Same issue! It worked for 2 days now back to not working again! Very frustrating 

  • 0 over 4 years ago

    Same issue. It worked for 2 days after the update, but isn’t working again!! Solution please???

  • 0 over 4 years ago

    Same issue! It worked for 2 days now back to not working again! Very frustrating 

  • 0 over 4 years ago in reply to runner26miles

    The solution is dont buy Garmin.

  • 0 over 4 years ago

    After my $800 Fenix 5 died (at about a year and a half) I bought a new Fenix 6 Sapphire and am now hitting sync issues.  Activities do not sync.  The only way I can get around this is to re-pair the watch and phone and then it will work for a day or so.   I've tried every suggestion here, including re-installing the latest of everything and re-pairing.  

    I'm about ready to take the $900 watch back and switch to Suunto for good.   Garmin is selling VERY VERY expensive products and doing a crap job of engineering on them.  They are adding too many stupid features for casual users and ruining the experience for serious athletes.  It seems like if someone who worked at Garmin was actually an athlete and could try new builds for a week or so they would find these problems.  I seem to hit every defect they introduce...

    Garmin - please fix this or I will be finding another company.