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Unable to Sync after update to IOS 13.1.3

6646062
over 4 years ago

I have a Garmin Edge Explore and after upgrading my iPhone to ios 13.1.3 the Garmin is not automatically uploading to Garmin Connect anymore. Also manual upload does not work properly.

I have set the settings of the iPhone to the suggested settings but nothing works.

Garmin Connect app shows a green bullet to indicate it is connected to Edge Explore, but trying to sync is resulting in a red triangle indicating an error.

I use an iPhone X with ios 13.1.3

The Garmin Explore is on software version 4.24.0.17

  • 0 over 4 years ago in reply to morey000

    Exact same problem here.  Noticed Garmin Connect updated 2 days ago and coincides with when the problems started.  Garmin is killing me with their firmware and software problems with my 6x Pro!

  • +1 over 4 years ago

    Just spoke with Garmin.  Here's what he (Brett from Garmin) had me do.

    forget bluetooth device from your phone

    delete watch from Garmin Connect

    delete garmin connect app from phone

    restart phone

    restart watch

    re-download garmin connect

    re-pair watch

    a bit of a pain, but it's working again.

  • 0 over 4 years ago in reply to morey000

    I did that, exactly.  It shows connected and shows synced, but it's not really.  On Garmin Connect, choose the 3 dots at the bottom, choose your device.  Does it show connected there, or do you have the dreaded Exclamation point.  Can you change your applications and such in Garmin Connect?

    I'm on an iPhone X 13.1.3.  Fenix 6x Pro.

  • +1 over 4 years ago

    iPhone x and Fenix 5.. same thing. Shows synced but it is not (in full). Shows red exclamation mark in device setting but on main screen shows green synced icon. 

    Steps sync. Stress, sleep, etc does not.

  • 0 over 4 years ago in reply to morey000

    Did this. Stuck on sync failed / red exclamation on device. Using a forerunner 235. 

  • 0 over 4 years ago

    Same issue here. iPhone 11 Pro on 13.1.3 and same version of connect 4.24.0.17 using a fenix 5 plus.

    Done a master reset, deletions, the whole works. Nothing works reliably. Notifications despite Garmin’s recent ‘fixes’ still work horribly, but activity sync today has been totally borked.

  • 0 over 4 years ago

    Having the same issue. Tried the painful re-set but did not help.

  • 0 over 4 years ago

    Same issue here. Tried the complete reset of watch and the app. Did not help. This is lasting 3 days now. 

  • 0 over 4 years ago

    After a 4th delete BT device, remove from app, remove app and reset then reset up device and app, everything is starting to sync more reliably, however it is far from perfect. A master reset also helped, however you should not have to go to these extremes to get things (partially) working again.

    Not sure if this is a connect issue or a an iOS 13.1.3 issue. Notifications are still largely borked, despite the help guides. Bluetooth connectivity is still patchy.

    Overall this latest release is pretty bad and suggests a real lack of testing.

  • 0 over 4 years ago

    Same on ios 13.1.2 en latest gcm. Not able to sync my runs. Only steps. I’m using fr 945. Tried to connect at an other phone with ios 12. Can’t connect either