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Unable to Sync after update to IOS 13.1.3

6646062
over 4 years ago

I have a Garmin Edge Explore and after upgrading my iPhone to ios 13.1.3 the Garmin is not automatically uploading to Garmin Connect anymore. Also manual upload does not work properly.

I have set the settings of the iPhone to the suggested settings but nothing works.

Garmin Connect app shows a green bullet to indicate it is connected to Edge Explore, but trying to sync is resulting in a red triangle indicating an error.

I use an iPhone X with ios 13.1.3

The Garmin Explore is on software version 4.24.0.17

  • 0 over 4 years ago

    The only reliable way I can sync activities now is to switch off both phone and watch, turn on watch and then connect via WiFi to transfer activities leaving phone off. Afterwards sync phone to watch and everything seems to work. Sadly this is a workaround and not a permanent fix.

  • 0 over 4 years ago

    I recently changed my phone to I phone 11 pro.  My activities no longer sync.  I brought it to a Garmin store and they told me it is a bug and they have no solutions at hand. 

    Please help! 

  • 0 over 4 years ago

    I recently changed my phone to I phone 11 pro.  My activities no longer sync.  I brought it to a Garmin store and they told me it is a bug and they have no solutions at hand. 

    Please help! 

  • 0 over 4 years ago in reply to bfinary

    Same issue.
    Steps made: all. Bluetooth off and on, in settings bluetooth is checked, reinstall and repair watch. Nothing. Same sync problem with activity, steps, etc. Find my phone, garmin pay setup, wifi setup from phone? and who knows what more, not working. 

    What is happening??? At least a feedback will be nice. 

  • 0 over 4 years ago in reply to 1246092

    Try my solution. Turn it all off, and then only restart your watch. Connect your watch to wifi via the settings menu and kick off the transfer that way. At least that will push your activities. It's not ideal, but it will work at least for the moment.

  • +2 over 4 years ago

    Same problem here

    Fenix5x+ iPhone 11 pro max

    no activities and datas synch,

    notifications ok but not for sms.

    what to do?

    tried to reinstall both watch and phone , no positive issu.

  • +1 over 4 years ago in reply to 1246092

    Follow my work around which uses WiFi sync.

  • 0 over 4 years ago in reply to Popoetbubu

    Follow my work around using WiFi sync.

  • 0 over 4 years ago in reply to Traveller

    Did it, synched in WiFi, thanks a lot. Thumbsup

    But now the problem between phone and watch is still there. 

    Garmin is working on it?

  • 0 over 4 years ago in reply to Popoetbubu

    Who knows whether Garmin is working on it. I’d suggest you open up a support request so it focuses their minds on the issue.

    At least then WiFi sync solution I have described works for the time being. Just make sure you keep your phone off whilst you do it and also turn everything off first before initiating. That will allow you to sync until hopefully Garmin pull their fingers out and fix this issue. I also hope they solve their notification issues as that is not solved completely by their present solution.