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Garmin Connect prompts me to setup Vivosmart 4 every time I open the app

Former Member over 6 years ago

Every time I open my Garmin Connect app it congratulates me on buying a Vivosmart 4 and prompts me to set it up. I’ve been using a Vivosmart 4 since October. Its been working fine. Nothing has changed in my setup except 3 days ago Garmin Connect App updated.

I have tried to go through the setup on my Vivosmart 4 again to see if that would make the prompts disappear, but the next time I open the app it wants me to setup the Vivosmart 4 again. I also own a Fenix 5s and an Edge 1030 and both of those are fine. They are not getting prompted to setup again.

I wouldn’t mind since it is working in every other way, but each time I open the app I must click through two setup screens to get to my data. Anyone know how to fix this? Or is it going to take an update to the app?

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eddemans over 6 years ago +1 verified

Thankfully with the new version (4.17) of the IOS app the problem has been sorted. The version was released 6 days ago.

In the Dutch translation I see a minor sloppy error in the sleep data page. It says…

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0 Former Member over 6 years ago

I'm having the same issue, in addition, my watch face disappeared and I cannot get it back. I am currently corresponding with someone in Support, but so far haven't resolve the issues. I've had mine for a few months and it was working fine until this past Friday.

0 benjdour over 6 years ago

I'm having the same issue

0 Former Member over 6 years ago

Update: After spending 3 hours with Support, I did the following: First, I turned off the Background App Refresh setting on my Iphone, this did not fix the issue. So, I ultimately deleted the mobile app and all of it's info, cleared the history and website data on my phone, and did a factory reset of my device also deleting all info so it was fresh-from-the-box status. I then reinstalled the mobile app, re-paired my device and went through set up, and it is still not functioning correctly, so the Rep said my only option is to send my device back for a replacement. This is disappointing as it was a gift, so I want to talk to the person who gave it to me first before I hassle with sending it back and waiting 10-14 days for a replacement. Unfortunate and doesn't really make much sense. Why would these devices act this way suddenly?

0 Partog over 6 years ago

Same issue for me, surely it’s the app update of a few days ago? Had mine for 3 months with no issues like this until the latest update.

0 Former Member over 6 years ago

This is happening for my wife and her Vivosmart 4, also. It started on Saturday or Sunday (3/9 or 3/10). She has had to go through the set up at least a dozen times. Id doesn't sound to me like an issue with the device, so sending yours for a replacement wouldn't help. We thought it had something to do with her iPhone going in the laundry for a little while, but apparently not.

I am not experiencing this with my Forerunner 645.

0 lalex over 6 years ago

+1, same issue here.

0 skeptic35 over 6 years ago

+1, same issue after the latest GC update on my iPhone.

0 Former Member over 6 years ago

I’m having the same issue. As a software engineer this seems like an issue with the app not the device. That is supported by the number of folks complaining here. Would like to see a Garmin person reply hear.

0 sboggs4 over 6 years ago

Same issue with mine starting about a week ago.

0 Campbell_Carroll over 6 years ago

Having the same issue here and concur this was NOT happening prior to the recent GC update nor is it happening to my F5X+..... I suspect we will see this remedied upon the next iteration / update of GC.