This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

VirginPulse app, sleeping hours.

VirginPulse app is not showing on my Connected Apps screen since Wednesday 17 April. I am not getting my sleeping hours transferred to the VP app.

Top Replies

1506555 over 1 year ago in reply to 9594957 +6 suggested

I spoke to Virgin Pulse this am and they're "making improvements" which is affecting steps and sleep being synced from other devices. I'm surprised that there is nothing on their site stating this. Once…
8761407 over 1 year ago +2

So it has been almost a week now since people have been reporting this issue and VP is still not updating my stats! This is ridiculous!
5291566 over 1 year ago +1

Same problem. Sleep hrs are not syncing and workout hrs are syncing next day..

All Replies

0 9594957 over 1 year ago

My activity (steps/sleep/workouts) will not update in Virgin Pulse for the past two days (since 4/16/24). All info syncs to the Garmin app with no issue. If VP is reading from the Garmin app, I don't see what the problem could be. I've restarted my watch, dis/reconnected the watch to both my phone (Bluetooth) and the VP app. One of these attempts did throw multiple days' worth (like 400 minutes) of old workouts into today's summary in VP, but no actual activity from the last couple days was recovered. I'm losing valuable points without the automatic activity tracking in VP. There was a software update today, but obviously(?) this was not the culprit two days ago. Anyone having this issue / know a solution?

0 3781900 over 1 year ago in reply to 9594957

I am having the same issue

0 8940889 over 1 year ago in reply to 9594957

Exact same problem, same device, same date, same everything

0 1506555 over 1 year ago in reply to 9594957

I spoke to Virgin Pulse this am and they're "making improvements" which is affecting steps and sleep being synced from other devices. I'm surprised that there is nothing on their site stating this. Once these improvements happen, your information should show up retroactively.

0 9594957 over 1 year ago in reply to 1506555

Thanks so much for the update. Guess we'll just have to wait it out.

0 4324736 over 1 year ago

i have had the same thing. Sleep and steps are not showing up since Wednesday the 17th and my Connected Apps screen in Garmin connect has disappeared on the web and Virgin pulse app is not available as a connected app option is missing on the Garmin connect app. Did they stop integration?

0 4324736 over 1 year ago

in the Garmin Connect app, Virgin pulse is missing as an option. I only have option for Microsoft 365, MyFitnessPal and Strava. I started looking into this because 4 days ago, i stopped being able to get step counts and sleep in Virgin Pulse. On the Garmin Connect website, I cant even find the connections options anymore at all. it has disappeared or moved and I cant find it. Anyone else experiencing this and have any advice to get Virgin Pulse back.

0 vojtko68 over 1 year ago in reply to 4324736

I am experiencing this as well. While my activities have been synching with Virgin Pulse, my steps and sleep have not syched since April 17th.

0 7934262 over 1 year ago in reply to vojtko68

Same problem for me. Garmin support claimed it's problem on Virgin Pulse's side, but I'm not sure if it's true. I tried to contact Virgin Pulse but no real answer. My steps stopped syncing exactly on same day as yours, so it's probably a problem for many garmin users atm.

0 7067710 over 1 year ago in reply to 4324736

I have had the same problem! I disconnected all apps, deleted them, and then reinstalled and it still doesn't work. Now the virgin pulse option is missing from garmin. I also can't disconnect the garmin connection from virgin pulse. Everytime I try, I get an error message.