VirginPulse app, sleeping hours.

Same here

Same issue. Steps from watch show up in VP, and the sleep details show up under Garmin device connection details in the VP app, so the data is getting there. It's just not counting the points. 

Hey! Thx so much for this update!

Same problem. Sleep hrs are not syncing and workout hrs are syncing next day..

seilogramp said:

I dont have a Virgin Pulse account, but I submitted a case anyway.

I received a response today from Virgin Pulse. Unfortunately, because I do not have an account and do not work for a company that uses Virgin Pulse, I'm at a stand still.

In order to further assist you, we would first need to locate you in our database. Unfortunately, we were unable to locate your account using the email address you contacted us from. Would you mind just confirming for me the following:

-Full name
-Name of your Company/Sponsor
-E-mail address associated with your Virgin Pulse account.

As it took 3 days to get a response, I anticipate that others on this thread that have put in tickets, will eventually receive a response with pertinent information.

Thanks for trying. My company does use VP and I have a ticket in. I'm commenting on it every day until I hear back.

Has anyone gotten any further with this? I still cannot connect Garmin to my VP. I have an open ticket with VP, which they have assured me has the "utmost" attention, despite it being ten days later.

What a pain! I’m sorry. Mine finally started populating (though not retroactively). But stopped again today - 04/29/2024. I was checking back here to see if anyone else had similar updates.

Yes that same thing has happened to me as well. It was working again and then stopped yesterday. It captured and reported half of my sleep but not the other half. So I think it stopped a midnight. And recorded no steps