This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Connect app broken for Android tablets. Watch won't pair with the 4.75 release

Is the app broken for Android tablets? My watch won't pair with the 4.75 release of the app. Last successful sync was with 4.74.1

I do see the other posts in a related thread and can also see the complaints on the play store that indicate others are having the exact same problem. So I know I am not raising something new here.

But I was just on a chat with support and they said there is no known issue related to tablets. I would liked to know if Garmin is saying that the current version of the app does work with Android tablets (suggesting that I have some hardware problem) or if there is a fix coming. Does anyone have any info here?

Thanks!

Top Replies

Garmin-Sierra 8 months ago +8 verified

All,

I am very sorry for this disruption and for the frustration that it has caused. I can confirm that this only affects Android tablets.

We have an upcoming fix, but I am not sure when it will be released…
Garmin-Sierra 8 months ago +3 verified

All,

Thank you for your patience as we investigated and tested this fix. Garmin Connect (Android) Mobile version 4.76 has begun rolling out and will be available to everyone soon.

If you have any disruptions…
Garmin-Sierra 8 months ago in reply to 7168104 +1 verified

If anybody is having any issues with a connection to their phone, please view Garmin Connect App Bluetooth Troubleshooting. If the troubleshooting steps do not fix your issue, you will need to reach out…
Garmin-Sierra 8 months ago in reply to Zakheera +5

Zakheera

We have a fix for the Connect app to address the Tablet disruption that will be available very soon. I will update this thread when it's available.
9802214 8 months ago in reply to plus_ça_change +3

I have installed 4.75 on a mobile phone and that worked. It helped me prove that the watch was not broken. With 4.75 on a Samsung tablet with the same android version as the phone it doesnot work. I have…

All Replies

0 plus_ça_change 8 months ago in reply to Jame5y

Same here, my tablet is a Fire. I'd kinda hope Garmin would support it (even though it offers a potential get-out) as Amazon's version of android is just as any mobile phone manufacturer (Samsung et al) does with vanilla android for their products.

0 plus_ça_change 8 months ago in reply to 7893239

Ah, ok. Mine was a shortlived hypothesis!

0 7893239 8 months ago in reply to plus_ça_change

I think Garmin's lack of response after more than a week is quite pathetic.

0 voi666 8 months ago

since this morning my instinct 2x is no syncing to my pixel 6 pro anymore.

GC 4.75, android 14 with feb. 5th sec update.

it says the phone is connected (in android system and gc), but won't transfer any data.

0 7893239 8 months ago in reply to voi666

Same, it pairs but will not connect to the app. I then unpair and try again but get the response "failed to connect"

0 shadow126 8 months ago in reply to plus_ça_change

Does that mean you side-loaded an earlier version on to your tablet?

0 8694134 8 months ago

I talked to support Feb. 2 and again Feb. 6. Same man both times. He said it's an app problem and for me to wait for an email telling me it's been fixed. On Friday he said the app was suspected and an engineer would call Monday but they didn't so I called on Tuesday and happened to get the same guy in the Tucson call center. That's when he told me to wait forca fix.

0 7893239 8 months ago in reply to 8694134

That is good news, at least they admit an issue but given the thousands of , response is really pathetic.

0 8694134 8 months ago in reply to 7893239

I never expected this from garmin. This is fitbit style stonewalling.

0 JennH517 8 months ago

I have a Vivofit 1 that stopped synching Feb1. Samsung tablet as well as OnePlus Nord 200 phone, neither device will sync or even re-pair with the updated app.