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Live track has stopped working.

Edge 520 is connected to Sony phone, all permissions turned on. Deleted and replaced app. Starts live track but just won't locate. Any suggestions?

Top Replies

Bob_Westcott over 5 years ago +4

I'm having the same problem since the beginning of May. Livetrack starts (my spouse gets the tracking email, I get the notification on my 520), but then they don't see any data. Once I stop my…
crewtle over 5 years ago in reply to trux +4

https://connect.garmin.com/modern/activity/4864428151

its not a watch, its an edge 520 bike computer, it has the phone symbol on all time, when starting activity, i immediately get a notification to say…
2847966 over 5 years ago +2

You're not the only one I have happily been using live track for over a year with no issues Recently it stopped working with a similar behaviour to what you describe. When starting a live track my…

All Replies

0 R32Paul over 4 years ago in reply to Former Member

I have the same issue. Just started using LiveTrack again and it is non functional (edge 1000 and Nokia Android phone). Live track message is sent, but no data appears.

0 trux over 4 years ago in reply to R32Paul

Edge users seem to have all the problem with the v4.30 if Garmin Connect. Garmin Support is aware of the problem and promissed a fix in the next version. Either wait for the release (may take some more weeks), or downgrade to the v4.29 of GCM from one of public APK archives.

0 Brogers29 over 4 years ago

I get the exact same problem. Probably started about 6 weeks ago. I follow the directions to the letter and the email goes out. But the link in the email goes to a dead map. The maps says it's not getting data. But the ride is recorded on my 520 and I upload the data just fine afterwards.

This is aggravating as hell. Garmin needs to respond to it's customers and fix it - pronto!

0 Former Member over 4 years ago

I have a 1000 and use a Samsung and I’ve been getting the same issue. Garmin are determined to make me upgrade to a wahoo roam as this is getting ridiculous

0 franxis over 4 years ago in reply to Former Member

V4.31 doesn't solve the issue in android

0 Former Member over 4 years ago in reply to trux

I'm using an Edge 1000 connected to a Pixel 3a with Connect version 4.31 and it is still not working.

0 Former Member over 4 years ago in reply to Former Member

Same here with Redmi 5 plus. Used to work flawlessly a few weeks ago. Now functionality is broken with no fix in sight. This was a major point for my wife.

Not amused!

My edge 1000 will be the last garmin device I bought...

0 trux over 4 years ago in reply to Former Member

If the Live Track option is important for you, and you experience the problems (so far it looks it concerns only Edge users), install the v4.29 (or older) from an APK archive, and you can continue using it without problems till Garmin fixes it.

0 Former Member over 4 years ago in reply to trux

I have downgraded back to v4.29 and the Livetrack seems to be working. It is showing my Edge 1000 GPS point on the screen but it seems like it is not running up to date tracking but rather it is updating anywhere from15 - 90 seconds. This is better than not working at all but hopefully Garmin fixes this asap as this is a very important feature for most users.

0 Former Member over 4 years ago

I just went through this issue today. It was suggested somewhere in this forum to go back to an older version, 4.29. I finally figured out how to do that on my pixel phone. And now live track seems to work on my two Garmin devices. The current version, 4.31, does not work!