Why do my steps on the challenges page show as 75k but on the connections challenges page as zero? ro?
Why do my steps on the challenges page show as 75k but on the connections challenges page as zero? ro?
For me it has been the solution
Even if it worked (for me it did not), it is not the solution, because for privacy reasons a lot of people do not want to share all the details about their…
My results also disapeared from Group Challenges. Would be interesting to know, whether there is some common denominator for users experiencing this issue.
No this is not the solution
Why do my steps on the challenges page show as 75k but on the connections challenges page as zero?
Perhaps you do not share any information with your Connections, hence you do not see even yourself on that page. Check out your privacy settings.
HI there,
I've always had my private setting to be private, I was always able to see my steps with all my challenges.
My mother has private setting to private, also, and hers is working fine, just like mine was till yesterday.
Today I stop see my steps on the challenges I have with my groups.
Do you have any suggestion of why this happened today?
General Challenges by Garmin
Challenge with connections and groups. In this one, I should be in second place, because this week I've already have 37.418 steps. But it's assuming 0
Challenge with my connections. This one is correct.
Kind Regards,
Nidia Ponte
Do you have any suggestion of why this happened today?
I'd tell because Garrmin did some change that caused this side effect. Many users are reporting similar issues, and I see it in my own Challenges too. Report it to the Support (they may not be aware of the effect they caused by the recent change), and hope they fix it soon.
Thank you so much for you input. I will report now.
Kind regards,
Hi there,
I just want to give you the feed back I got today from garmin.
Hello,
Based on your current privacy settings for your account and previous Activities/Daily Summaries, the challenges are displaying the data properly.
In order to have the appropriate data display in a challenge, the account's Privacy setting needs to be set correctly (Connections, Connections & Groups, or Everyone depending on the type of challenge you are in) and the privacy setting for each previous activity and/or Daily Summary (for steps/wellness data) needs to be set accordingly.
FAQ, "Adjusting Privacy Settings in Garmin Connect" can assist with changing the setting for future Activities and Daily Summaries. This change only applies to new Activities and Daily Summary dates and once done future challenges will update appropriately. There is currently not a bulk option to update the privacy settings for multiple Activities and Daily Summary dates at once.
This does not solve my problem. I've replay to them say this:
And I add the photos I share here yesterday with you. Also add this one (photo 7)
The point is:
So hope I will have better new to you.
Does anyone else has this problem?
Kind Regards,
I have the same problem since this week - no changes in settings
- Garmin Connect App= sync OK /
- Garmin Challenge= sync OK /
-private Challenge Groups= no sync - all data 0
I have exactly the same issue with group challenges. A few days ago all my statistics had been set to zero and they do not increase. The same happened to some of my colleagues from the group, but not all of them. It looks like a global Garmin issue. It worked fine previously, and now my challenges stats are frozen to 0, even though my profile shows the activities properly.
My results also disapeared from Group Challenges. Would be interesting to know, whether there is some common denominator for users experiencing this issue.
As for myself, the answers are:
I wish to keep sensitive data about my whereabouts private, sharing them with the closest friends only, not with the large groups. The totals were until now shared to the groups fine, despite the privacy set to Connection. Now, when the totals disappeared, I tried changing the setting to Connection+Groups, and even changing accordingly the privacy settings of past Activities, and quiting/rejoining the groups - all with no effect.
It is funny to follow the progress - it seems the past results are continuously reset at more and more users. As I wrote, I am a member of three groups, where one of them is a bigger one with almost 400 members. At the beginning I was one of the first ones to be kicked off, with my results being set to zero, but since a few days each hour there are continuously 1-3 more other users kicked out too. So while at the start I was still at the rank #4, after the glitch, when I was kicked out, I dropped to some ~350th place, and now I am already on the rank ~150, because others start to be concerned by the issue too, and we all get the same rank with 0km. So hopefully in a few days everyone gets kicked off, and we'll be all with 0km on the rank #1!