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My Vivofit3 doesn't syncronize correctly.

Former Member over 6 years ago

According to the Garmin webpage my device needs an update. How do I update it?

0 trux over 6 years ago

Connect it with the USB cable to the computer with Garmin Express launched

0 Former Member over 6 years ago in reply to trux

What usb usb cable?

I don't have one for my vivofit.

0 trux over 6 years ago in reply to Former Member

Ah, OK, in that case it should work with the USB ANT Stick and Garmin Express

0 trux over 6 years ago in reply to trux

However, the manual for Vivofit tells the device updates via Garmin Connect as well:

https://www8.garmin.com/manuals/webhelp/vivofit/EN-US/GUID-98B3CA52-21DA-472D-A32C-5D20041CCE7E.html

If you cannot sync, you need to troubleshoot that problem first. Use the tips in this thread.

0 Former Member over 6 years ago in reply to trux

The trouble I face is that I can see, the watch doesn't have the latest software. However since I cannot do acomplete syncronization through Garmin Connect, nor establish a bluetooth connection with Garmin Express, I left not knowing what to do...

0 Former Member over 6 years ago in reply to trux

I'm really grateful that you try to help me.

0 trux over 6 years ago in reply to Former Member

Unknown said:
The trouble I face is that I can see, the watch doesn't have the latest software. However since I cannot do acomplete syncronization through Garmin Connect, nor establish a bluetooth connection with Garmin Express, I left not knowing what to do...

That's exactly the reason why I've posted the link to the troubleshooting guide which will help you restoring the connection

0 Former Member over 6 years ago in reply to trux

Hi trux.

I was finally able to download the updated software. After going through all the possible steps in the troubleshooting guide (without any luck) and trying 3 different devices, it finally worked, when I paired my watch with an Ipad.

Now I just hope that this new software makes it possible for my watch and my phone to connect well with one another.

Thank you so much for your help and patience.