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Spotify CIQ App not working correctly

We are investigating reports that the Spotify CIQ App not working correctly and we are wanting your feedback. Please provide some details about what is occurring when you try to use or setup the Spotify Connect IQ App. Below are just a few questions we would like answered.

  • What is happening? (e.g. failing during setup, sync failure, playback failure, etc.)
  • What kind of phone are you using?
  • What kind of headphones are you using?
  • What Garmin Device do you have?
  • When was the last time Spotify worked correctly?
  • Does the problem only happen with a specific Audio File?
  • Are you using Public WiFi? (Using a Wi-Fi Device on a Captive Portal)
  • What software version is on your Device?
  • Do you have a vivoactive 4 (Hero Series or Saga Series) device? 
  • I am using a galaxy s10. Had some problems last week, then after the update it worked again! Sometimes it played the audio during the workout without me doing anything.. in some occasions it helped to shut off the watch and turn it back on.

    Maybe i am switching to a galaxy s20, someone had some experience with that combination?

  • Forerunner 645 Music + Samsung Note 9. Cuando intento añadir listas de reproducciobn me dice "no se puede obtener el contenido"

  • Xiomi 8lite. Multilaser PH263. Não funciona nenhum arquivo de áudio. Última vez que o Spotify funcionou foi mês de agosto/2020. Utilizo wi-fi particular. Vivoactive3 music.

  • I can get it to sync with my phone it keeps saying searching for gamin connection or it got a question mark  support.gamin.com.cant get any further 

  • I'll report a bug that hasn't been fixed since Spotify for CIQ has been introduced. There are some playlist that are simply "undeletable". If you try to delete them, the animation for deletion (white circle around the edges indicating progress status) will start and simply stay locked near completion. If you just exit app and restart you might get the IQ! icon indicating problem (and the app won't run) or the app might run and you might not be able to update/add songs anymore. The only solution is to "re-add" the "undeletable" playlist again and leave it there.

    I had this problem on my Fenix 5X and now on my Fenix 6X no matter the version of the Spotify app. Playlists created by the user are safe and can always be deleted. The ones that become possibly "undeletable" are the ones provided by Spotify and that have content periodically changed by Spotify and not the user himself (I'll call those dynamic playlists).

    Right now (Sept, 22nd, 2020) I can NOT delete playlists "All Out 90s" (100 songs) and "Daily Mix 1" (those customized daily mixes Spotify suggests; 50 tracks).

    My guesses are:

    1- If we download any playlist created and suggested by Spotify and that playlist is ever changed/updated (the number of songs or the songs themselves or maybe both) by Spotify that playlist becomes "undeletable". I haven't investigated enough to say if the content on the watch updates to match the changes made by Spotify. I guess it doesn't and when you ask the app to delete, the app tries to delete the songs listed in the newest version of the playlist (provided by Spotify) and the number of songs, their names or both don't match (because your watch contains the songs listed on an earlier version of this dynamic playlist) and then the deletion progress locks trying to delete a song present on the up-to-date playlist but not present in the watch.

    2- Maybe the problem is related to the watch "skipping" versions of the dynamic playlist. Maybe if you update your Daily Mix everyday, then everything is fine. But if you miss any or a certain number of updates on the playlist this start going wrong.

    If you have experienced the same problem. Please reply to this message and share your experience.

    I guess only if more people report the bug they'll investigate.

    Now I download only full albums or playlists created by me so I don't end up with thousands of "undeletable" songs.

    I hope this helps.

    Fabio Rebelato

  • I've already posted this. But please understand I'm trying to help and NOT polite the forum. Just trying to increase chances people from Garmin read this...

    I'll report a bug that hasn't been fixed since Spotify for CIQ has been introduced. There are some playlist that are simply "undeletable". If you try to delete them, the animation for deletion (white circle around the edges indicating progress status) will start and simply stay locked near completion. If you just exit app and restart you might get the IQ! icon indicating problem (and the app won't run) or the app might run and you might not be able to update/add songs anymore. The only solution is to "re-add" the "undeletable" playlist again and leave it there.

    I had this problem on my Fenix 5X and now on my Fenix 6X no matter the version of the Spotify app. Playlists created by the user are safe and can always be deleted. The ones that become possibly "undeletable" are the ones provided by Spotify and that have content periodically changed by Spotify and not the user himself (I'll call those dynamic playlists).

    Right now (Sept, 22nd, 2020) I can NOT delete playlists "All Out 90s" (100 songs) and "Daily Mix 1" (those customized daily mixes Spotify suggests; 50 tracks).

    My guesses are:

    1- If we download any playlist created and suggested by Spotify and that playlist is ever changed/updated (the number of songs or the songs themselves or maybe both) by Spotify that playlist becomes "undeletable". I haven't investigated enough to say if the content on the watch updates to match the changes made by Spotify. I guess it doesn't and when you ask the app to delete, the app tries to delete the songs listed in the newest version of the playlist (provided by Spotify) and the number of songs, their names or both don't match (because your watch contains the songs listed on an earlier version of this dynamic playlist) and then the deletion progress locks trying to delete a song present on the up-to-date playlist but not present in the watch.

    2- Maybe the problem is related to the watch "skipping" versions of the dynamic playlist. Maybe if you update your Daily Mix everyday, then everything is fine. But if you miss any or a certain number of updates on the playlist this start going wrong.

    If you have experienced the same problem. Please reply to this message and share your experience.

    I guess only if more people report the bug they'll investigate.

    Now I download only full albums or playlists created by me so I don't end up with thousands of "undeletable" songs.

    I hope this helps.

    Fabio Rebelato

    • What is happening? Stays at 0% synced and then fails when trying to download playlists
    • What kind of phone are you using? iPhone X
    • What kind of headphones are you using? AirPods Pro
    • What Garmin Device do you have? Forerunner 945
    • When was the last time Spotify worked correctly? Two weeks ago approximately
    • Does the problem only happen with a specific Audio File? Only tried a couple of playlists on Spotify
    • Are you using Public WiFi? (Using a Wi-Fi Device on a Captive Portal) No
    • What software version is on your Device? 5.00
    • Do you have a vivoactive 4 (Hero Series or Saga Series) device? No
  • Worked if I connected via my phone's hotspot and not my home wifi!!!  Weird!

    • My haweii phone isn't sincing up to my Vivoactive phone?
  • I Just bought the forerunner 245 music but it will not sync with Spotify on my Phone i bought it mainly because of the music function and im rally dissapointed. Its a Samsung note 9 and when i try to Connect it via Bluetooth it doesnt link up. Any advice?