This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivosmart 4 will not sync

Former Member over 5 years ago

I have had my vivosmart 4 for over a year and had no issues previously. Over the past few days my watch will connect to bluetooth and show love data but will not sync but will keep attempting.

Top Replies

All Replies

0 Former Member over 5 years ago

Same here. I can get steps count, but it won't synch runs and activities tracked

0 Former Member over 5 years ago

Same here. I can get steps count, but it won't synch runs and activities tracked

+1 trux over 5 years ago in reply to Former Member

Try stopping Bluetooth on your phone and restarting. If it does not help, try clearing the cache of Bluetooth in its settings. Verify if the watch is paired with the phone. If it is not, follow the initial installation instructions and pair them. If still no go, restart both the phone and the watch

0 Former Member over 5 years ago in reply to trux

thanks. I ended up uninstalling/reinstalling the app, then removing the device, and re-adding it - and it seems to be good now. Thanks for the advice.

0 Former Member over 5 years ago in reply to trux

Hi there. Seems that I am having the same problem. I have done all the steps that the support centre gave me which included unpairing, turning off Bluetooth, restarting the phone etc. I've also tried your suggestions of clearing the cache then turning off etc and still nothing. Not sure what else I can do? Any thoughts?

0 trux over 5 years ago in reply to Former Member

Any thoughts?

Have a look at the following post, containing a more complete list of troubleshooting guides and hints for sync problems. Some of them will certainly work for you too:

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/212786/fenix-5x-plus-not-connecting-to-galaxy-s10-after-sw-update/1001843#1001843