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Cannot login Garmin connect app java.lang.Exception: 401

Hi,

im a new user of the garmin vivoactive 3.

But I cant login in the garmin connect app (Android).

I created a new account, but when I try to login I get the error message java.lang.Exception: 401.

When I login to garmin connect via web browser, there is the message "Looks Like Our Laces Came Undone".

So there ist no way for me to become a new user.

What can I do?

Kind regards, Bernd

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0 5497400 over 5 years ago in reply to 8090738

This is verified. You can't gave any non-english characters in your name, e-mail or anywhere when you make the account. Worked for me :-)

0 4056672 over 5 years ago in reply to JJ

Thanks, I have ë in my name and I changed, now it works

0 3030381 over 4 years ago

can there not be number also in the username?

0 3030381 over 4 years ago in reply to 3030381

Looks like it. I also have issue in logging in..