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Connect IQ Server Connection Error

6300339

All I see in Connect IQ for several days is Server Connection Error

  • 0

    Hi there, can you please ensure that the Connect IQ app is up to date as well as the software version for your phone is up to date?

    If the issue still persists, please uninstall Connect IQ, sync the watch with Garmin Connect, then re-install the Connect IQ app. It also is a good troubleshooting step to power cycle both the watch and the phone. 

  • 0 in reply to Garmin - DC

    Everything is up to date. I am unable to connect to the Connect IQ store from my iPhone, iPad, and Android device.  This is independent of which Garmin device I have connected to which IOS/Android device. I have multiple Garmin devices in rotation and the problem is independent of any of them.

    Is this a known issue (see https://connect.garmin.com/status/) ?



  • 0 in reply to 6300339

    It does appear that Garmin Connect IQ servers are back to online instead of limited. Can you please to attempt to open Connect IQ once more to see if the error still arises? 

  • 0 in reply to Garmin - DC

    It still does not work.

    The bug duplicates against all of my Garmin wearables and all of my devices.  Venu, epix, iPhone, Android, it doesn't matter.  The problem is 100% on Garmin's end and not with any of my equipment.

    As a test I took a Venu 4 that was not paired to any device and paired it to an iPhone 17 that had never been paired to a Garmin device.  I logged into ConnecIQ using my account and immediately received "Server Connection Error".  I logged out of my account, create a new throwaway account with a new email address, and logged in with that.  It worked fine.

    Same phone, same watch, same connection.  The only difference is it says "server connection error" using my real account and works fine with a throwaway account.

    I have also submitted this problem via the support phone number.