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Published app not visible without region limits set

1844550
1 month ago

Our application passed the evaluation and was officially published with email notifications, but somehow, customers cannot see it in searches. We didn't set up regional limits in the profile. What might be some points to look into? So far, the feedback lacked many details, and are also waiting for a reply from the customer.

  • 0 29 days ago

    1. Are these customers in Europe? Developers have to be verified for their apps to be available in Europe

    2. Do the customers own a device supported by the app? In the Connect IQ store app, searches only return apps for a device that the user owns and is registered their Connect account. (If they have multiple devices, only one can be selected in the Connect IQ store app at a time.) In contrast, the Connect IQ store website shows apps for all devices.

    3. Do these customers have APAC (Asia-Pacific) devices?

    For certain devices (especially slightly older models), the CIQ API level specified in the device library (installed by the SDK manager) for APAC part numbers is lower than that of WW (worldwide) models.This reflects the fact that APAC devices typically lag behind WW devices as far as firmware updates go. This is less of a problem for newer devices, as some of them no longer have separate part numbers for WW and APAC.

    For example, the fr245/compiler.json file specifies a connectIqVersion of 3.3.1 for the WW part number, but only 3.2.5 for APAC part numbers. If an app is built with a minApiLevel of 3.3.1, with support for FR245, then the APAC part numbers for FR245 will be excluded at export time (with compiler warnings to that effect.) In this case, APAC FR245 users won't see the app in the Connect IQ store app, for the same reason as in 2) above.

    Also, in general, developers should probably use the Developer > Connect IQ forum section for support. Most of the support will come from other devs, but you can also file bug reports for the Garmin Connect IQ team and occasionally the CIQ team will also reply in the general discussion subforum as well.