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New premium app purchases in the Connect IQ Store does not work

I bought a watch face. Now the download isn't working. I'm only getting the message that I should come back later because my order is being processed…

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book 10 months ago in reply to webvan +1

My problem is a bit different. My purchase is not even showing up in the purchase tab. I did not get charged but I got an email confirmation that I purchased. Since then I cannot either purchase again…

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0 KoenML over 1 year ago

Same here!

0 Roland Meijer over 1 year ago

I have the same problem, bought two watch faces and all I get is "Your order is processing. Please check back soon. What a joke!

0 nicoalas over 1 year ago in reply to Roland Meijer

Same for me today.
there is an issue with Garmin pay and how it process the order.
Garmin please fix this !

0 1230657 over 1 year ago

Any updates?

0 1230657 over 1 year ago in reply to nicoalas

Did they fix your issue?

0 4952285 over 1 year ago

Same for Fenix 8 ((( any guides or solutions? Where is garmin devs?

0 hollyoak94 10 months ago

Too bad the OP never bothered to post an update..I'm sure the order either went through or got cancelled, just wonder how long it took!

0 book 10 months ago

Having the same issue. Great job Garmin! I have been a loyal Garmin user for like ever. Then my Venu 3 broke right after warranty expired. And now I am on my new Venu 3, trying to purchase a watch face and it's been stuck in same "Your order is processing" for a long time. I am so itching to just move to Apple Watch Ultra.

0 webvan 10 months ago

So the fix I found is to use the "three dots" menu, choose "Report a problem" then "ask for a refund" and you'll be able to purchase it again. It didn't work with the app but I that again and purchased from a browser and this time it went through.

0 webvan 10 months ago in reply to book

try the "fix" I just posted.