New premium app purchases in the Connect IQ Store does not work

I bought a watch face. Now the download isn't working. I'm only getting the message that I should come back later because my order is being processed…

0 KoenML over 1 year ago

Same here!

0 Roland Meijer 9 months ago

I have the same problem, bought two watch faces and all I get is "Your order is processing. Please check back soon. What a joke!

0 nicoalas 6 months ago in reply to Roland Meijer

Same for me today.
there is an issue with Garmin pay and how it process the order.
Garmin please fix this !

0 1230657 4 months ago

Any updates?

0 1230657 4 months ago in reply to nicoalas

Did they fix your issue?

0 4952285 3 months ago

Same for Fenix 8 ((( any guides or solutions? Where is garmin devs?

0 hollyoak94 21 days ago

Too bad the OP never bothered to post an update..I'm sure the order either went through or got cancelled, just wonder how long it took!

0 book 13 days ago

Having the same issue. Great job Garmin! I have been a loyal Garmin user for like ever. Then my Venu 3 broke right after warranty expired. And now I am on my new Venu 3, trying to purchase a watch face and it's been stuck in same "Your order is processing" for a long time. I am so itching to just move to Apple Watch Ultra.

0 webvan 13 days ago

So the fix I found is to use the "three dots" menu, choose "Report a problem" then "ask for a refund" and you'll be able to purchase it again. It didn't work with the app but I that again and purchased from a browser and this time it went through.

0 webvan 13 days ago in reply to book

try the "fix" I just posted.