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Keep getting this error: You need to have a compatible device in your account before sending content to it.

7026701
9 months ago

I have a compatible device. My device is plugged in and active using Garmin Express.

I am trying to download: https://apps.garmin.com/apps/b46492c8-c0e9-4030-aac2-d29b06ea3a39

which is the 7 minute workout to my Venu watch. I can find the 7 minute application online in the Connect IQ store(link above) but I can't find the 7 minute app using the Connect IQ app on my phone.

Full error when clicking download:

Add To Device

You need to have a compatible device in your account before sending content to it.

You can add a device to your account using Garmin Express software on your computer, or using the Garmin Connect Mobile app (if your phone and device are supported).

I meet all of the requirements above. This is very odd.

  • 0 9 months ago

    Ok, odd, I have a Venu 3 and it's not listed but all other Venu's are. So, I guess my watch is too new?

  • 0 9 months ago in reply to 7026701

    Yes, the developer must add the device and recompile the app. Contact the developer and ask. Sometimes it may take a few days, because the SDK often changes, and the apps then may need some adjustments to accommodate the changes, and it takes some time.