Connect IQ Mobile App reporting "Bluetooth Disabled" when it is enabled.

GPLama 3 months ago

As per the title. On a regular basis the ConnectIQ Mobile App will report "Bluetooth is Off" when Bluetooth is enabled.

iPhone 15 Pro. IOS 173. Connect IQ 2.25.

0 trux 3 months ago

When you open Garmin Connect (not the IQ app!), do you see your Garmin device connected (green dot on the circle around the device icon)? If not, then perhaps is Bluetooth disabled on the device (usually in device settings » Phone » Status). Another possibility is that the CIQ app does not have all permissions granted, or that some battery saving options prevent it from using Bluetooth.

If nothing helps, as a workaround, you can install the CIQ app from a computer with Garmin Express, over the USB cable.

0 aixgeek 2 months ago in reply to trux

I never had a problem with Connect IQ, but I have not used it in over a year. I just tried to load it to update my watch face and I just had the same issue. My phone shows it is connected to my Venu 2 and my watch syncs to my phone just fine, but Connect IQ says, "Bluetooth is Off." I have rebooted everything, dropped and recreated bluetooth connections, and deleted and reinstalled apps. How can Garmin make a pretty good watch that does lots of good stuff, and not figure out how to create a bluetooth connection?

0 6449293 21 days ago

Any solution yet? I have the same problem.

0 aixgeek 21 days ago in reply to 6449293

Yes. I don't know why, but in the Settings for the Garmin Connect IQ app for some reason Bluetooth was turned off. I turned it on and all was good.

0 burgessg3 21 days ago in reply to aixgeek

How do you get to Settings in the ConnectIQ app?

0 aixgeek 21 days ago in reply to burgessg3

I can't help if you have an Android phone. If you have an iPhone, go to Settings then scroll down through the list of apps until you see ConnectIQ

Select it and then make sure Bluetooth is on