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Garmin Express on Mac is reordering glances on Fenix 8 Solar

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When I plug in my Fenix 8 Solar to my Mac to update software and maps, the glances are reordered. This is frustrating as I regularly use the top three glances.

I understand this is a widely recognised problem, I'm just reporting to add to the pool of data.

  • 0 in reply to legendsman

    I had the Garmin Fenix 6X Pro; this situation sometimes occurred when I was syncing with Garmin Express and the connection with Garmin Connect (on the phone) was active; for example, if you reordered widgets, activities, etc. in Connect, when you connected it to Express, the sorting would revert to the old way.
    From what I read, one should favor the sorting only via Connect because there is some problem of the 'outdated' cache in Express

  • 0 in reply to FRAJOFA

    Express v/s Connect widget sorting...Is that a preference setting that I need to toggle?

  • 0 in reply to legendsman

    No, you don't need to toggle anything, is only your option; after my 6X Pro experience, with the new 8 Solar, I do all sorting, settings in apps, widgets, etc with Connect, not with Express; I use Express or Connect to sync activities, and Express to have a better view of results, graphs, etc.(and download maps, firmware); but you can do the opposite, all on Express, but remember that if you do those operations both on Express and Connect you can get certain incoherences, that is my own experience

  • 0 in reply to legendsman
    legendsman said:
    Express v/s Connect widget sorting...Is that a preference setting that I need to toggle?

    Similar to you I also wish that there was a button I could press or a toggle I could select on Garmin Express that said "Fix all bugs" including the Garmin Express glance re-ordering problem but alas this does not exist.

    There is no simple way to fix all the bugs in your Garmin products.  You have to carefully report them to Garmin product support and keep sending evidence until they recognise that there is an issue, and then maybe one day in the future the bug could be fixed.

    Reporting bugs on the forum is usually not sufficient on its own and someone has to report each issue directly to product support.

  • 0 in reply to Garmin - JH

    Just synced with Garmin Express Mac and my Glances and Apps were both completely re-arranged on my 970.

    Please would you give us an update on when this will be fixed.

  • 0 in reply to PubBike

    We are still investigating this disruption and appreciate your patience as we do. We will update this thread with any meaningful progress or additional troubleshooting steps from our team. 

  • 0

    "Dashboards shift" after syncing with Garmin Express

    I would be thankful to Garmin if my dashboards didn't shift every time after syncing with Garmin Express, and I didn't have to rearrange them each time to the positions I wanted.
    This happens both in the GC app and, even more annoyingly, on the Garmin Fenix8 itself.

    It should be possible to keep your once-set dashboards after a sync with Garmin Express. Thank you.

    I've also noticed this behavior on my Venu2, Venu3, and Venu4 watches; so it's been going on for quite some time.

    On the Garmin Fenix8 AMOLED, 47mm, this should please be fixed.

    Best regards,
    der Klabautermann

    Here are a few pictures

    Set to the left by me                                                                                      To the right after syncing

           

    Links von mir vor eingestellt                                                                              Rechts nach der Synchronisation 

    In German

     "Übersichten verschieben sich" nach der Synchronisation mit Garmin Express

    Ich wäre Garmin dankbar wenn meine Übersichten sich nicht jedesmal nach einer Synchronisation mit Garmin Express verschieben und ich diese Übersichten nicht jedesmal danach neu bzw an der dafür von mir vorgesehene Stelle neu verschieben muss.
    Das passiert sowohl in der GC App als auch, und das ist noch viel störender, in der Garmin Fenix8 selbst.

    Es muss doch möglich sein, seine einmal eingestellten Übersichten, nach einer Synchronisation mit Garmin Express, behalten zu dürfen, Danke.

    Dieses Verhalten beobachte ich auch auf meinen Venu2 Venu3 und Venu4 Uhren.; also schon eine längere Zeit.

    Auf der Garmin Fenix8 AMOLED, 47mm solte das bitte abgestellt werden.

    MFG der Klabautermann

  • 0 in reply to Klabautermann

    This is something we are tracking and looking into on the linked thread. Please follow that thread for any updates regarding this concern. 

     Garmin Express on Mac is reordering glances on Fenix 8 Solar