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nüvi 2597LMT Error when trying to update "We are unable to add this device because our servers are unavailable at this time."

Keep getting this error, other GPS will update on my Garmin Express but this one will not work. Tried older versions. Tried other laptops. But no luck. Need help

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JohnfromPA 4 months ago in reply to 3906491 +1

I had suggested you go to the link cant-update-my-nuvi-2597lmt and once there scroll down to the test procedure mentioned by Nuvi-Neber (response #4). The procedure starts with the text "I would tend…

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0 SUSSAMB 4 months ago

See support.garmin.com/.../

0 3906491 4 months ago in reply to SUSSAMB

I tried all of the suggestions on this link. Still get the same error. What baffles me is that I update my older GPS and my daughters without any problems. Any other suggestions?

Thanks

0 JohnfromPA 4 months ago in reply to 3906491

One possibility is the connector on the back of the 2597 that is acting up. When connected to the laptop can you see it in Windows Explorer?

0 3906491 4 months ago in reply to JohnfromPA

I can see it under My PC. My internal storage is almost used up. I have 700 mb left. But I have a memory card with 11 gb available.

0 3906491 4 months ago in reply to 3906491

I can't see it in the lower right where you eject from USB ports. I have windows 10 so maybe that's not an option anymore?

0 JohnfromPA 4 months ago in reply to 3906491

What is on the memory card that has 11 GB available? Windows 10 wouldn’t matter unless it was something like the S version in which case it wouldn’t work on any of your devices.

0 3906491 4 months ago in reply to JohnfromPA

Its a 16 GB that was needed to allow thje last update to maps. The biggest file on it is gmapprom 3.13 gb. I can see the other GPS in the lower right corner where you can eject the devices. But I can't see the 2597.

0 JohnfromPA 4 months ago in reply to 3906491

Review the content at 2597-not-recognized paying particular attention to the steps from customer service. Make sure the laptop is plugged and the device has a good charge.

0 3906491 4 months ago in reply to JohnfromPA

Thanks, Well that worked, the computer see's the device now. But still getting the same error. Plus now I'm getting a "Invalid chart" after I do a search for device on Express.

0 JohnfromPA 4 months ago in reply to 3906491

What happens if you attempt to add it as a new device?