This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Express Windows- TopoActive Europe 2020.10 to Fenix 6 Pro

Hi guys,

The problem is I can't install TopoActive Europe 2020.10 to my Fenix, it goes to 50% then crashes and tells it can't install. I tried restarting PC, reinstalling Garmin Express and changing USB ports.

Top Replies

eezytiger over 4 years ago +2

Same problem here. 6X Pro Solar. I've tried repeatedly, reinstalled GE from scratch, wiping all GE files, and even resorted to factory reset of the watch.

Map updates have downloaded to my laptop,…
SUSSAMB over 4 years ago in reply to 6273305 +1

Sounds like an issue that requires a call to Garmin ...
Krzemien over 4 years ago in reply to Rafu86 +1

I just tried and have encountered the same what others have: maps are getting downloaded to 'C:\ProgramData\Garmin\CoreService\Downloads\Map\Map_Map.ActiveEU.2020.10' - which takes progress bar up to 50…

All Replies

0 Popcorn over 4 years ago

I have read in the "german forum" that someone tried a USB2.0 Port to connect his fenix during the update. This works for him. I have tried it to in this moment.

I' now at nearly 59% without any error:

perhaps this will work for yout too.

I always had the same error like you until i tried this

0 MacGyver over 4 years ago in reply to 6273305

Use show hidden folders. :)

+1 Rafu86 over 4 years ago

Garmin has released Garmin Express update over the night and it looks like the issue is solved. I am downloading the TopoActive Europe 2020.10 update now. It has started from the place when error had occurred previously.

0 Krzemien over 4 years ago in reply to Rafu86

Quite right, GE got updated to v7.0.0.0 and installation now progresses as expected.

0 fourways over 4 years ago in reply to Krzemien

Your GE v7.0 is working as it should? Mine always shows the popup: "Sorry, we're having a problem communicating with our servers" - tried everything without any luck. Roll back to the previous version and it works, but I can't update maps :(

0 Krzemien over 4 years ago in reply to fourways

It definitely does, and I think I witnessed "Sorry, we're having a problem communicating with our servers" error only twice, and am not convinced it was Garmin's fault.

See my post in this thread:

forums.garmin.com/.../garmin-express---sorry-we-are-having-a-problem-communicating-with-our-servers

(One really wonders why I can't reference direct links to posts? Is this forums' questionable feature or I am missing something glaringly obvious?)

0 fourways over 4 years ago in reply to Krzemien

Thanks for your reply. In my case nothing helps (I read the thread you pointed as well). If I uninstall 7.0 and install previous version it is connected without any issues. So probably it's on Garmin side for some users :(

+1 Garmin-Andrew over 4 years ago

Thank you all for reporting this, the issue is now fixed on our end. Please try updating your maps again and post if you're still encountering issues.

0 fourways over 4 years ago in reply to Garmin-Andrew

Andrew, Garmin Express 7.0 showing "Request Error: Sorry, we're having a problem communicating with our servers". I'm on Windows 10 with all latest updates. If I uninstall GE 7.0 and install previous version - everything is connecting. Tried on two different machines - same result. Any advice?

0 Garmin-Andrew over 4 years ago in reply to fourways

Thank you for reaching out. I have sent you a PM to gather some additional information.