BMW Navigator VI - not recognised - DELL Win 10

Hi 5926476,

Garmin has had this problem for a long time. There is one thing I learned testing on my laptop with various USB gear. It's not that Garmin doesn't work with USB 3, because sometimes it does, what I found is that some USB 3 ports on my laptop (Dell 5510 Precision) have a Dell proprietary tech they call PowerShare. So what is Powershare on Dell's laptops, its something that allows USB devices plugged into a standard USB 3 port to be charged when the laptop is turned off, don't fully understand it, and there's very little literature on it searching through Dell's website, I even asked a Dell tech over the phone about it once, and they said they never heard of it, but check out Dell's specs on powershare.

https://www.dell.com/support/article/en-us/sln155147/usb-powershare-feature-on-dell-laptops?lang=en

I suspect maybe Samsung and others have similar or other tweaks to their systems that prevent Garmin V & VI Navigator from connection, I have not seen any other device that fails on these USB 3 ports, I have ton's of gear I use from music servers, to various interfaces to mobile phones to scanners and camera equipment, and all connect via these Dell USB 3 ports, all but the Nav V & VI.

My fix was to purchase a USB-c to USB-3.0 adapter from Amazon, heres the link in case your equipment has USB-c. 
https://www.amazon.com/gp/product/B07CVX3516/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

Hope this helps, and more importantly, I really hope that Garmin can find a fix for this.

UPDATE: I bought two different USB hubs and neither of them solved the issue. I ended up trying every laptop in our home which included Dell, Samsung and HP but still couldn't connect. I was finally able to connect when I used my son's old AlienWare gaming laptop. I wish I could be more help to all those who come after and cannot connect. I know there will be many who can't and Garmin isn't doing anything to make this problem go away. 

Thank you for the help! It isn't just Dell. I couldn't get it to connect on Samsung or HP either. Maybe they also have some sort of Powershare system. If that is the case then, again, because those systems are now common across many manufacturers, Garmin needs to update their product to work with those systems. I ended up getting a successful connection on my son's AlienWare laptop. That particular laptop has many various USB ports and is configured to attach things to.

This is clearly a Garmin issue. I am at a loss to explain why they would choose to make it so difficult. I am no expert but every other piece of tech seems to have figured out how to accomplish things of this nature without jumping through so many hoops so why can't Garmin? 

If you haven't already I suggest you call Garmin and let them know.

The MTP settings solution worked for me.