Latest activity failed to upload to cloud

My last ride failed to upload to the my activities.

There was a feature where you could get a copy of your activity file emailed to you, does this still exist?

Is there any local location on my PC where tacx activity files are stored like in Zwift?

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  • It eventually showed up, about 45 mins after my ride ended.

  • Same thing here. Finished a ride about an hour ago and still no new activity! Disappointed

  • All systems seem to be online. No idea what's going wrong here.  https://connect.garmin.com/status/

  • finally it showed up...but it took Garmin about 14 hours....never had that experience before. But of course I am happy now that the activity isn't gone forever. ;-)

    But I think it's quite irritating that you can't see the activity - even if the synchronization didn't work immediately - at least in the training app on the device itself. So maybe as a feature request...to enhance the experience a little bit. Shouldn't be a big deal for garmin/tacx.

  • This is sort of par for the course, it will happen few times through year, usually server issue (either being updated, which in reality i think they should announce beforehand, or service down for other reasons) of all times this has happened 95% time the training has uploaded either later that day, even as late as next day, but once or twice over the years has been occasion for training to have dissapeared into the ether...

  • Mine came online too, thankfully. I hope Tacx/Garmin designed some kind of backup, so these kind of hickups can be restored. As far as I know there is not a local backup stored on your computer/device, so you cannot upload a backup-file yourself. I keep my faith in the message that comes when pushing the green button to save the ride -- it says that the ride is saved and that the software can be closed -- even when the ride doesn't appear in GC/Strava instantly.

    Because this happened to me before (and once while doing a Tacx Challenge, which was really f*cked up), I'm very keen of the upload proces. To be secure, I do register the ride time and the specs of the ride (length, altitude), so I can have a proper upload to Strava (only actual specs of speed, power output, heartrate and cadance are missing, but that's fine for once).

  • Hey all,
    Out of curiosity, was this on Public or Beta yesterday?

    From time to time I experience this issue too. But some of my rides actually got lost in the cloud.
    When looking at the logs when this has happened I sometime see the upload was successful, then the activity gets erased from local disk, but the process of linking the processed activity to the activity-ID fails because the back-end/cloud has issues (http error codes).

    I recognize Rob's pain having completed an activity as part of a (hard) Challenge and not showing up at all. Especially back in the days when you needed to complete a Challenge within a very short number of days :)

    Because I am so annoyed with this "shortcoming" I wrote a script which copies the activity-file from local disk to a save place very shortly after having clicked "save activity" in TDA. It's still a manual action but it works for me. I really don't know why they haven't made a change to this process yet. Why not move the activity file to a "processed" folder instead of erasing it.

  • Hi. Would you be willing to share this utility? Even just replying with the file location would be of assistance. 

    Thanks

  • Hi. Would you be willing to share this utility? Even just replying with the file location would be of assistance. 

    Thanks

    I'm using Win10, not sure if it's the same as Win11.

    C:\Users\YourUserNameHere\AppData\Local\Packages\Tacx.TacxDesktopapp_RANDOMCHARS\LocalCache\activities\*

    You will have to change some variables like <username> and <randomchars>

    I've put a Copy <path> <backuppath> in a .cmd file and put it on my taskbar. This allows me to click on it quickly after having clicked on "save ride". You will have to do this quickly. You have minimum time before it gets uploaded and erased from disk...

  • but wouldn't it be a request to garmin/tacx to not erase the activity on the device itself at least not immediatley. For me it is kind of poor design if the activity gets erased even if it may not be distributed in a correct way or when the activity takes ages to display in the cloud. those activities should stay maybe at least in a different "backup-directory" on the respective app (win / android / iOS). If this would be implemented like that no hazzle anymore.
    the local app can take the activities from where it get's the activity. If all works fine it takes it from the cloud (garmin.connect) if anything doesn't work as designed the app can take the activities from the "backup-directory" or a combination between cloud and backup-directory.

    what do you think?