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My vivos 4 is brand new. Lost charge quickly. When I charged it overnight the message said missing. Charge is not working. Do I need to send it back

8520015 over 1 year ago

Began to use the vivos 4 last week, brand new. It quickly lost charge. When I plugged it in I left it charge for the day while I went to work. When I came home the screen said missing. Then went blank. Help.

0 e7andy over 1 year ago

Make sure it is updated. Use Garmin Express to check: https://www.garmin.com/software/express/

That the screen said "missing" sounds odd. What was missing?

0 8520015 over 1 year ago in reply to e7andy

I have no idea. It is less than 7 days old.

0 e7andy over 1 year ago in reply to 8520015

If it is new you should check if it got the latest version. Much can change from the time it is updated in the factory until it ends up at the customer. Use Garmin Express.