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New refurbished Watch stuck in Test Mode

I've just purchased a newly refurbished Vivomove 3s. I've put it on charge for the first time and instead of having to choose a language i'm presented with what looks like diagnostic screens.

The firs screen shows the following:

SW Ver 530-8

ON Time

ESN

DSPL T

scrolling right through the screens shows lots of other information but no way of quitting out of this or changing the display.

I've searched how to reset the watch but can only see options which ask me to select "Settings" from the menu but I can't get into any menus

There are no buttons on the watch so I have tried pressing the display for 15 seconds but that does nothing.

I've messaged the seller but I don't anticipate a response until next week.

Can anyone offer any advice?

many thanks

0 seilogramp 10 months ago

BWilde said:
There are no buttons on the watch

Try this: How Do I Restart My Garmin Device?

I Have a Watch Without Buttons

Some watches particularly some vivo models and Lily do not feature a power button. To restart, connect the watch to the power data cable and plug it into an external power source such as a computer USB port, then disconnect from the cable. This process causes an internal restart of the watch.

0 BWilde 10 months ago in reply to seilogramp

Thanks for the reply. I have tried that several times but it doesn't make any difference unfortunately.

I can power off the watch but when I plug it in, it turns on with the same diagnostics

0 seilogramp 10 months ago in reply to BWilde

In that case, I would contact Garmin Product Support, they often can assist even on an older device. Suggest chat or call for an immediate response.