my step count doesnt seem to be accurate?

Hello, Are you holding anything when you run in that hand? Pushing a stroller, walking a dog? During the day, are you holding on to handrails when walking up stairs? Do you feel your arm is moving a full motion all day when wearing the device?

No not holding anything. My arms move freely yes. Find this very inaccurate. I had a tom tom previous to this watch and my steps were always over 10000 per day which is more likely, also the amount of calories burnt seems accurate it is just the steps, maybe I have not set it up properly?

The device should automatically count the steps. Can you sync your device then do a reset. Hold the device key for 10 seconds until the screen turns off. Then release the device key and the device will turn back on. Can you then tell me after the end of a full day if there was any change in the step count?

1. I just got mine a couple weeks ago and haven’t felt the steps are accurate at all. Used to have a Fitbit Versace so I’m used to seeing them every day. I went on a 9 mile hike this weekend and it showed under 10,000 Steps. Even day to day shows much less than I know I’m walking. 

I have done this but unfortunately didnt work as I was hoping. I see there is others complaining about the same thing?

Hello! I have sent you a DM regarding the step count. 

I have sent you a DM to further discuss the issue the device is having.