This is to introduce myself as one of the big admirer of Garmin watch being a fitness fanatic & regular runner for many years.
I want to state with great regret that the Vivoactive 3(Serial No-5ZR154783) watch which I bought from one of your dealer based out in Delhi, India in year 2020 along with my other fellow runners is not functioning since August,23. I have also raised this issue to Amit intl-Garmin authorized service center in Delhi & even after weekly follow ups(from my side only) the same is not resolved so far.
I have been communicated that this watch neither can be repaired nor replaced(as Vivoactive3 is discontinued) thus I have to shell out another 22K INR to upgrade this watch to Vivoactive 4 model.
I am very disappointed with this type of service which is provided by your esteemed global brand as no documented T&Cs were shared during purchase mentioning that neither repair nor replacement of the concerned model will be provided if watch malfunctions in future which otherwise also not acceptable with such a reputed brand known globally.
You are requested to intervene & share an earliest resolution as my pocket doesn’t allow me to spend 22K INR once again in just 3 year for replacement with upgraded model.
Anticipating your earliest support & resolution.
