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Vivoactive 3 Music Unable to Connect to Samsung s10 +

Jasondf over 5 years ago

All was working fine until my watch shutdown due to low battery.

Now I have been unable to connect to the phone via bluetooth.

I have tried all the tips I can find.

Uninstalled the connect app.

Uninstalled the watch from bluetooth devices on the phone.

Factory reset of the watch.

Unable to add as a bluetooth device using the phone rather than the connect app.

Still no joy.

Any advice or tips greatly apprecaited.

Software version is 5.50

Thanks

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0 hhasert over 5 years ago

Clear the bluetooth cache maybe ? In the system's Apps section you can show system apps and clear the bluetooth cache.

0 Former Member over 5 years ago

I am facing the same issue with Samsung s9. Clearing cache did not solve the problem.

0 hhasert over 5 years ago in reply to Former Member

You probably upgraded to Android 10 recently. What I suggested to a Huawei user with similar issues is to wipe the cache partition. https://www.t-mobile.com/support/devices/android/samsung-galaxy-s9/wipe-cache-partition-samsung-galaxy-s9

It seemed to resolve his/her issues with reconnect. For your reference, I have a Samsung S9+ and no issues whatsoever with bluetooth pairing, so it must be SW on your device that is causing it. I always wipe the cache partition after a major update of Android just to make sure there are no cache items mucking things up.

Someone also suggested another potential fix, but I assume you already tried that one :

https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-3-3-music/215753/bluetooth-connectivity-problems

0 Former Member over 5 years ago in reply to hhasert

Thank you, this - wiping cache partition - worked

0 Jasondf over 5 years ago in reply to hhasert

Thanks this worked.