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Completely disappointed withmy VA3 after 9 months: needed a full refund

I’m really disappointed with my VA3 bought last November. During this period the performances decreased to almost the point of being unusable:

Stairs count: completely wrong since june. The VA3 counts stairs also when I climbed no stairs at all.
Altimeter: during an indoor activity in the gym the VA3 reports a reduction of altitude of about 30-50m. During an outdoor walk with GPS the altitude is always wrong of 100-150m more. Last week the device reported a reduction of altitude when I was climbing a mount!!
HR monitor during activity: during the activity (also a simple walk not just during an high intensity wod with lot of wrist movement) the HR stops at a value of about 99 and the only way to unlock it is to pause a few seconds and then restart.
Battery charge since the first day: to be sure to have 7 days of charge I have to perform a tricky cicle. I have to first charge up to 100% the battery, then unplug the power source and wait few minutes during which battery charge drops to 98%, then plug again the VA to the USB cable charge to 100% and leave it plugged in charge for 1 hour more.

Of course I performed several reset and resores with no improvements!!!

I I demand a full refund from Garmin!!

Top Replies

global_local over 5 years ago +2

Dready74 said:
I demand a full refund from Garmin!!

Are You not a little bit late after 9 month of hard thoughts? I heard once it's only 2 weeks to decide - behold it or get it back? But, i don't know how…

All Replies

0 Former Member over 5 years ago

how did you get altimeter displayed?

did not even know va3 has one

0 global_local over 5 years ago

Dready74 said:
I demand a full refund from Garmin!!

Are You not a little bit late after 9 month of hard thoughts? I heard once it's only 2 weeks to decide - behold it or get it back? But, i don't know how it works by Apple... Many peoples like Apple. Serious people, not a fan-boys.

As to me, i'm happy with my VA3 and Garmin Support has replaced my defect watch in 3 days - not bad, i thought.

0 Dready74 over 5 years ago in reply to Former Member

The VA3 has no possibility to check directly the altidude: you have to chek with a fitness app. When I check my gym workout on the Iphone App there is the altitude profile diplayed, when I perform a trekking activity I use the app Hike+ and there ise the altitude indication that should be calibrated wuth GPS data, but is not!

0 Dready74 over 5 years ago in reply to global_local

All the problems (with the exclusion of battery charge) arised only on june! The first six months I got no problem... and since these issues affect other people starting about the samne period I suppose is not a problem of my VA but is a bad firmware release.