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Venu Software Update - firmware 6.80 update issues

kevcoffey
over 3 years ago

Beware, I took the update this morning and now I am having issues.

Touch functions do not work, nor do the buttons work properly. Screen stays on all the time and then does what ever it wants. Has been locked on the brightness options at times and others. Just rebooted for about the 30th time today and now it is on the "Wait for GPS" screen and I didn't press or touch anything after it rebooted.

Beware this happened right after the update to 6.80 and to top it off, it was 12 months old on Dec 21, 2021

  • 0 over 3 years ago

    Hello,

    When I run on a treadmill my usual pace reads 5.88 or 6.04 but last month or so it is reading 9 - 11 pace.

    Is this a system error?

    It's on kms per hour.

    It's rather frustrating as my pace hasn't changed.

  • 0 over 3 years ago

    I've got also problem with my Venu. On every screen I see the gear from soft update screen. 

  • 0 over 3 years ago

    Similar issue for me. The update does not seem to install correctly and now my step counter and heart rate sensor aren’t working. Nor does the display come on when turning my wrist or double tapping. 

  • 0 over 3 years ago in reply to Marvin_CZ

    fixed by re installing older 6.60 software, but it wants to update each night. I just turn off the watch overnight and restart in morning, so far so good

  • 0 over 3 years ago

    Similar issues here with my Venu2s. Also battery life is going down really fast. 100% before going to sleep and 60 % when waking up. Currently training a marathon and my watch doesn't even make it till the end anymore. So frustrating Unamused.

  • 0 over 3 years ago

    Same here! Watch totally ruined. Works randomly, switches on/off, battery drains at twice the speed and won't even allow me to reinstall older software because it's just too slow and PC disconnects from it. Thank you Garmin. Never again

  • 0 over 3 years ago in reply to kevcoffey
    • Hi! My touchscreen is not working either on software version 6.80.  How do I revert back to 6.60? I would GREATLY appreciate your help! Slight smile
  • 0 over 3 years ago

    Hi! EXACT touchscreen issue. Please let me know if and how you fixed it? Thank you! Wink

  • 0 over 3 years ago in reply to camcfarl

    I was able to download Venu version 6.71 from Garmin and followed the red me in the zip file. I did finally let it take the update back to 6.80 and it has been working fine since and better battery life

    This was on my Venu first version not Venu2

    Installation Instructions:
    1. Connect your Venu to your computer using the USB cable.
    2. Download and unzip venu_671Beta.zip. Place the GUPDATE.GCD file into the \GARMIN directory of the device.
    4. Disconnect your device from the computer, approve the update on the watch, and wait for the update to finish.

    If you need to backdate software to 6.60, rename GUPDATE_660.GCD to GUPDATE.GCD and place the file in the GARMIN directory.
    ***NOTE***
    Back dating software will clear all settings on the device

    If you see any issues send an email to [email protected]
    Please indicate the following:
    Your vivoactive variant (vivoactive 4, vivoactive 4S, or Venu)
    Software version
    GCM version
    Android or iOS