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I got burnt from the sensors on the skin side of the watch. Now I have small wounds... Anybody experienced the same?

5174382 over 4 years ago

As above I got burnt from the watch. I have Garmin Venu and it burnt my wrist at night...

Top Replies

Garmin-Kevin over 3 years ago +1 verified

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed…
seilogramp over 3 years ago in reply to Orca +1 verified

Please see thread and response from Garmin - Rash or Irritation happening on my wrist

Garmin-Blake said:
Any user who experiences any sort of skin irritation will need to reach out to us directly at support…

All Replies

0 Garmin-Isabella over 4 years ago

Hello, I am so sorry to hear about this! This is something that we do take seriously and I encourage you to reach out to your local Garmin Support so that we can get this resolved immediately. I am happy to get the Local Garmin support information for you, if you tell me where you are located?

0 9187316 over 4 years ago

not a burn but the watch band gave me a mean skin irritation and now i try to alternate wearing on the other hand to let my wrist heal.

0 5174382 over 4 years ago in reply to Garmin-Isabella

Hey Isabella

I was also thinking that something is wrong here...

I live in Denmark, on Jutland, Vejle.

Thank you for you help in advance!

0 Patkós Csaba over 4 years ago

I am also occasionally have this issue after exercises. If sweat or dust gets between the skin and the band/watch, the skin gets irritated. My solution is simple. Disinfect the back of the strap and watch with rubbing alcohol after every exercise or at the first sign of skin irritation. Of course i take care to avoid touching with alcohol the charging contacts and never touch with alcohol the screen itself. If the rubber band will get worn out by the alcohol, it is cheap replacement. I can replace with with a few bucks, but I can't replace my skin.

However, I can tell you that after 11 months of using my Venu, there is no sign of any damage made by the alcohol.

PS: I had this similar issues with any watch, and only silicon bands were helping. Garmin's rubber, not silicon.

0 Garmin-Isabella over 4 years ago in reply to 5174382

5174382 said:
Hey Isabella

I was also thinking that something is wrong here...

I live in Denmark, on Jutland, Vejle.

Thank you for you help in advance!

Okay, if you click on this link, there are options for Chat, Phone, and Email. Please get in contact with the Garmin Denmark team to help resolve this!

https://support.garmin.com/da-DK/?productID=643260&tab=topics&topicTag=region_batterytips

0 Garmin-Isabella over 4 years ago in reply to 9187316

9187316 said:
not a burn but the watch band gave me a mean skin irritation and now i try to alternate wearing on the other hand to let my wrist heal.

Hello! So sorry to hear this! Where are you located so I can give you the information for your Local Garmin support?

0 9187316 over 4 years ago in reply to Garmin-Isabella

Hello

i am located in Montreal , Canada

0 Garmin-Isabella over 4 years ago in reply to 9187316

9187316 said:
Hello

i am located in Montreal , Canada

Okay! Would it be okay if I reached out to you via email from Garmin?

0 9187316 over 4 years ago in reply to Garmin-Isabella

absolutely

0 Garmin-Isabella over 4 years ago in reply to 9187316

9187316 said:
absolutely

Great! I have sent you an email.